This was not a service advisor issue but a fox lexus issue
6/3/2026
Araceli G. VERIFIED CUSTOMER
Excellent service provided by Lexus representative
6/2/2026
Zuber M. VERIFIED CUSTOMER
Great service, thanks
6/1/2026
Robin L. VERIFIED CUSTOMER
We always have a great experience and Ashley is terrific !! Everyone there is very nice and helpful :)
5/31/2026
Elizabeth C. VERIFIED CUSTOMER
We were treated professionally and got the job done quickly
5/30/2026
Sara L. VERIFIED CUSTOMER
Ashlee is a good reply.
5/30/2026
Alyssa R. VERIFIED CUSTOMER
She’s amazing. I honestly prefer only going when she is there because I know what I need to get done will get done and she is always on it. Great work ethic!
5/30/2026
Marcia D. VERIFIED CUSTOMER
Art is an excellent service adviser. I was sad when Ivan left, but so very happy with Art! He explained the future possible issues with my vehicle so I can plan for the future.
5/29/2026
Lorenza L. VERIFIED CUSTOMER
My vehicle was dropped off on Saturday May 24, 2026. The tire required replacement which was not in stock. I agreed to have my vehicle stay until Monday. I called the service department later Saturday requesting to complete the 40k mileage maintenance. The person who answered advised that they would notify the service department. I followed up Monday morning and was told the maintenance request was not communicated, however Arturo assured me it would be worked on. He later called that the brakes needed to be replaced, I agreed and due to the memorial day holiday, service department closed early. Arturo provided a loaner but I declined. My vehicle was ready for pick up on Tuesday may 26th at 4:30. Arturo did his best, but the lack of inventory and failure to provide my message on Saturday, resulted in further delays.
5/28/2026
Carlos R. VERIFIED CUSTOMER
Ashlee was wonderful to work with! She walked me through te very step of the way and I knew my car would be OK in her care. I got my car faster than expected and I couldn’t be happier with the results!
5/28/2026
Jose D. VERIFIED CUSTOMER
Arturo was very professional and accommodating!
5/26/2026
Julia S. VERIFIED CUSTOMER
Ashlee is great. Attentive and focused.
5/26/2026
Leonel M. VERIFIED CUSTOMER
Service advisor was great!
5/26/2026
Carmen M. VERIFIED CUSTOMER
your price for the service we got was extremely high!
5/26/2026
Patricia M. VERIFIED CUSTOMER
I scheduled my service appointment at 8:30am, arrived promptly at 8:10am and I let them know that I was waiting for my vehicle. It took them 3 1/2 hours to complete the service. I had to ask a team member to please check on my vehicle status and after few minutes they call me that my vehicle was ready.
5/24/2026
Angelina B. VERIFIED CUSTOMER
Arturo has always done an exceptional job. He is professional, kindhearted, and a pleasure to work with. You are blessed to have him as an employee!
5/24/2026
Kevin C. VERIFIED CUSTOMER
Not really doing the service well, and take very long with car
5/23/2026
Dolores R. VERIFIED CUSTOMER
I think it was a very busy day for them, but it took forever and they didn’t realize that I had warranty. They were trying to charge me. It was kind of a mess honestly again I think they were just too busy.
5/21/2026
Michael D. VERIFIED CUSTOMER
Lexus of El Paso is awesome. Ashlee is amazing, professional, with a positive attitude that represents Lexus better than any service rep I've experienced. That's coming from someone who purchased new vehicles in El Paso from Volvo, Honda, and Ford. No service department or service rep even compares to the consistent high level of service I receive from Ashlee and this service department. Thank you for an amazing experience.
5/21/2026
Charles L. VERIFIED CUSTOMER
Arturo did a fantastic job getting my vehicle serviced for me in a reasonable amount of time.
Thank you Arturo