Still getting services on screen in the Lexs. Art Gonzalez will not return my phone calls abuj
One c alls about the problem.
5/12/2026
Donald T. VERIFIED CUSTOMER
Everytime I respond to this message stating I will receive a survey in the mail, i never do
5/10/2026
Fernando R. VERIFIED CUSTOMER
Thank you for keeping my Lexus in good running shape. I enjoy the car very much.
5/10/2026
Ken S. VERIFIED CUSTOMER
I’m always pleased by the excellent service I receive from Mr. Gonzalez.
Arturo’s exceptional knowledge of the mechanical features and performance aspects of my Lexus is gratifying. He understands my concerns and explains the details of the services I am being provided during my appointment.
The only issue I have is scheduling and early appointment and then the long wait time. Although I was offered a loaner, it still would be nice to know the anticipated wait time estimate when my appointment is initially being scheduled.
Respectfully,
Ken S
5/10/2026
Efren D. VERIFIED CUSTOMER
I never received a phone call and never answered his phone. He communicated only through text. I would have liked a better explanation of what was needed.
On the app a alignment was recommended but when my fiancée talked to him he said it was just slightly off so I would have liked to know if it was really needed
5/9/2026
Daila M. VERIFIED CUSTOMER
I had to do pay for Lyft services due to shuttle service not being available. Spent $50 in Lyft fees for commute to work and from work to dealership. Auto wasn’t dried or vacuumed. It was my first experience with Lexus dealership. Other dealerships I have purchased auto from provided Lyft services at dealerships expense, washing and vacuuming of vehicle at every service. When I would reply to number I received text from, I would not receive texts back for some of my questions.
5/9/2026
Maria L. VERIFIED CUSTOMER
Non responsive to phone calls and messages in spite of leaving several messages on the recorder or with staff.
Wait time was also long
5/7/2026
Eric C. VERIFIED CUSTOMER
Professional and provided excellent Customer Service
5/7/2026
Jorge Y. VERIFIED CUSTOMER
Everything went well ! Thank tou
5/4/2026
Abraham H. VERIFIED CUSTOMER
In the paper work they put they did tire rotation
In one of the tires i think they did not,because one of the tires in the back was in the same position the pivot did not have cover before i took the car to the dealer.they did not give me the results of the multipoint check up
5/1/2026
Norma N. VERIFIED CUSTOMER
Thank you
5/1/2026
Marco N. VERIFIED CUSTOMER
I always get great service thank you
4/29/2026
Luisa B. VERIFIED CUSTOMER
I stay to long for just checking the battery. And I have an appointment for.
4/29/2026
Nancy L. VERIFIED CUSTOMER
Ashley gave me complete confidence in the fact that the service department would get my car issues repaired. I really appreciated the loaner vehicle that was given to me for my use. Thanks.
4/27/2026
Andrea S. VERIFIED CUSTOMER
Arturo was knowledgeable and kind. The experience went without a hitch, 10/10.
4/26/2026
Maria D. VERIFIED CUSTOMER
My advisor was professional and was very polite and made me feel very comfortable. And one last thing he seems to know what he is doing.
4/26/2026
Cibi R. VERIFIED CUSTOMER
We are really satisfied with all the service she provided for us, thanks
4/25/2026
Terry R. VERIFIED CUSTOMER
Arturo treats us with courtesy, kindness and respect. It also helps that he has knowledge about Lexus vehicles.
4/25/2026
Vernard J. VERIFIED CUSTOMER
Thank you again for a job well done.
4/24/2026
Ricardo Z. VERIFIED CUSTOMER
He is an excellent person... I am very grateful to have him as my service agent. He provides me with excellent service.