I appreciated the professionalism and friendliness that Arturo demonstrated throughout the process. He has been my service representative for a long time and I know I can trust him with my vehicle if anything happens. I also appreciate that he is very knowledgeable and is happy to answer any questions I might have about my car. A great service experience overall.
3/29/2026
Maria T. VERIFIED CUSTOMER
El joven Leo se esforzó mucho para atenderme después de que vio mi disgusto por el trato impersonal de parte de los asesores de servicio, ni siquiera me dieron un saludo de cortesía, no me pasaron a la oficina, el carro que me prestaron estaba sucio y el joven Leo de inmediato tuvo la disposición de solucionar el inconveniente y entregarme un carro limpio. Creo que les falta personal por qué vi mucho movimiento y una saturación de clientes esperando en el área de servicio, soy cliente de Lexus desde el 2002-03
3/29/2026
Esteban O. VERIFIED CUSTOMER
I never got to meet with service advisor BEFORE carcwas serviced. I waited 1.5 hrs and was called only when oil change was complete. I wanted to go over some other issues, but never got to meet w service advisor until it was time to pay. I made appoi6on Saturday specifically because my service advisor was working that Saturday and I felt comfortable with him. Never met him, I was passed on to someone else I've never met or seen before. He could not adequexplain recommended service items or their cost. He did apologize, alot.when I left dealership I noticed the change engine oil indicator was illuminated. I returned to dealership. "Service advisor " took vehicle service bay and returned vehicle to me quickly, he joked that tech did not know how to reset indicator. I asked does he know how to change oil? I left dealership and then noticed grease on upholstery. Never had that before. It's obvious protocols have changed. I am considering taking my Lexus to Lube Express for next service.
3/29/2026
Irma M. VERIFIED CUSTOMER
Thank you Ashley
3/26/2026
Suzanne D. VERIFIED CUSTOMER
Ashley is always so professional and efficient. Thank you!
3/26/2026
David C. VERIFIED CUSTOMER
Arturo is the very best at what he does, we will continue to return as long as he's there.
3/25/2026
James H. VERIFIED CUSTOMER
Fast and Excellent service
3/22/2026
April G. VERIFIED CUSTOMER
Ashlee went above and beyond to get my vehicle serviced. She was very kind and helpful. I would definitely come back to do business at your facility again because of her.
3/22/2026
Sun Y. VERIFIED CUSTOMER
Art is the best!
3/19/2026
Roger V. VERIFIED CUSTOMER
Technician Mike Guillen did a good job on the vehicle.
3/18/2026
Dania P. VERIFIED CUSTOMER
Great customer service from Arturo !!!
3/18/2026
Mckeithan S. VERIFIED CUSTOMER
Had to wait a little. But the excellent service experience was worth the wait.
3/17/2026
George S. VERIFIED CUSTOMER
Friday 13, 2026 I drove my car out of Lexus and discovered on paperwork that I had been given a different oil. That day I tried contacting Ashlee several times on the phone to discuss this service and was not successful in reaching her. I left her several messages where she did make time to call me back or contact me. I had to wait till Monday to speak with another service representative. Since I own 2 Lexus vehicles I have never been treated like this. Lexus has always been professional and honest until sadly this changed on Friday 13, 2026. I hope this was an isolated incident because Lexus does not do business like this. This is not Lexus, thank you.
3/17/2026
Leopoldo A. VERIFIED CUSTOMER
I took my Lexus GX 460 for them to check battery cause I had to jump start a few times and to do an oil change. When my vehicle was ready before I drove off I asked my service advisor if my battery was ok. She said they forgot to check it. They had told me that the whole service was going to take around 1 hour in a half. After 3 hours they had to take my car back inside to check battery. 5 minutes later they came out and said everything was good. Next day my wife had to jump start it three times. Took it back after checking the right way this time they said battery was dead. Hard for me to trust that they checked it when that was reason I took it on for.
3/17/2026
Stephanie G. VERIFIED CUSTOMER
Great service!
3/17/2026
Claudia S. VERIFIED CUSTOMER
Arturo is extremely helpful and thorough.
Always a pleasure to work with Arturo at Lexus.
3/16/2026
Coralis S. VERIFIED CUSTOMER
Service provided was prompt & professional.
3/16/2026
Yong P. VERIFIED CUSTOMER
I am very satisfied with not only being kind to the customer but also doing everything customer want. He is very professional.