Art was the best thanks for making the process so easy
4/5/2026
Tony R. VERIFIED CUSTOMER
Ashley, and all the Lexus team, provided great service.
4/4/2026
City Fence. VERIFIED CUSTOMER
Missed my vacation. Parts were not available as I was told. My family was very disappointed.
4/4/2026
Roberto G. VERIFIED CUSTOMER
Thank you Art for your efficiency and knowledge.
4/3/2026
Shahla M. VERIFIED CUSTOMER
I never meet my representative and wait to long for just oil change and I'm coming over more than 15 years and I see service get worse i I hope you care because I love my ????
4/1/2026
Elisa A. VERIFIED CUSTOMER
Ashlee es una persona muy profesional y hacen un excelente trabajo
4/1/2026
Stephanie F. VERIFIED CUSTOMER
No explanation for the $30 increase for an oil change.
4/1/2026
Bobbi R. VERIFIED CUSTOMER
Arturo consistently demonstrates professionalism and a strong commitment to prioritizing customers’ concerns regarding their vehicles. He goes above and beyond to deliver customer care excellence, ensuring that each customer feels valued and supported throughout their experience.
4/1/2026
Angelica Z. VERIFIED CUSTOMER
I was scheduled for a simple oil change appointment this morning at 10:30 am. My car was not registered as “checked in” and taken back until 11:45. During my wait I was not approached by any advisors or associates to update me on the prolonged wait time. During the 2.5 hours of my stay the store fire alarm was ringing the entire duration. I spoke with three associates before getting any kind of clarification on the prolonged wait time. I left without getting my basic oil change. As a former Lexus employee and daughter of a Lexus Service Director, I am unfortunately profoundly dissatisfied with the lack of timely service and poor communication from all parties.
4/1/2026
Luis M. VERIFIED CUSTOMER
The team handled the oil change quickly! Good job!
4/1/2026
Charles H. VERIFIED CUSTOMER
Arturo is awesome! I thoroughly enjoy working with him. He is a valuable asset to your team !!
3/31/2026
Barney N. VERIFIED CUSTOMER
Five Star Service Thank You
3/31/2026
Jose B. VERIFIED CUSTOMER
Very satisfied
3/31/2026
Bertha O. VERIFIED CUSTOMER
I am sorry I think you are mistaken. My vehicle is at home, and you havent done any service. When can I take it in for the recall and other service?
3/31/2026
Irma G. VERIFIED CUSTOMER
Very satisfied with the service
3/31/2026
Sung C. VERIFIED CUSTOMER
Thanks for your svc today.
3/31/2026
Wendy B. VERIFIED CUSTOMER
My advisor was supposed to be Art, I never spoke to him. The young man that I dealt with was very nice but continued to talk over me as if he knew what I was going to say. I’m not sure if that’s why 2 things that I wanted to get looked at didn’t happen.
I asked that my wiper blades be changed out regardless if needed or not he said that was ok and I am having issues with sunroof.
I am aware that Saturdays are not for issues like the sunroof I just wanted someone to listen to the noise and tell me if it’s normal or book an appt for during the week.
When my car was done I waited over 30min to get my car back and when I sat in my red interior car I had a huge black greasy hand print on the door handle that is still not all the way off. It’s grease!
3/30/2026
Fernando G. VERIFIED CUSTOMER
The people at lexus were very helpful and kept us up to speed with vehicle
3/30/2026
Jason D. VERIFIED CUSTOMER
He did a really good job. I really appreciate it. You guys are awesome.
3/29/2026
Roman S. VERIFIED CUSTOMER
I asked 2 different people to check out my tire when the vehicle was dropped off. When it was picked up, tire was not checked, it was rotated and flat