Ashlee was wonderful to work with! She walked me through te very step of the way and I knew my car would be OK in her care. I got my car faster than expected and I couldn’t be happier with the results!
5/28/2026
Jose D. VERIFIED CUSTOMER
Arturo was very professional and accommodating!
5/26/2026
Julia S. VERIFIED CUSTOMER
Ashlee is great. Attentive and focused.
5/26/2026
Leonel M. VERIFIED CUSTOMER
Service advisor was great!
5/26/2026
Carmen M. VERIFIED CUSTOMER
your price for the service we got was extremely high!
5/26/2026
Patricia M. VERIFIED CUSTOMER
I scheduled my service appointment at 8:30am, arrived promptly at 8:10am and I let them know that I was waiting for my vehicle. It took them 3 1/2 hours to complete the service. I had to ask a team member to please check on my vehicle status and after few minutes they call me that my vehicle was ready.
5/24/2026
Angelina B. VERIFIED CUSTOMER
Arturo has always done an exceptional job. He is professional, kindhearted, and a pleasure to work with. You are blessed to have him as an employee!
5/24/2026
Kevin C. VERIFIED CUSTOMER
Not really doing the service well, and take very long with car
5/23/2026
Dolores R. VERIFIED CUSTOMER
I think it was a very busy day for them, but it took forever and they didn’t realize that I had warranty. They were trying to charge me. It was kind of a mess honestly again I think they were just too busy.
5/21/2026
Michael D. VERIFIED CUSTOMER
Lexus of El Paso is awesome. Ashlee is amazing, professional, with a positive attitude that represents Lexus better than any service rep I've experienced. That's coming from someone who purchased new vehicles in El Paso from Volvo, Honda, and Ford. No service department or service rep even compares to the consistent high level of service I receive from Ashlee and this service department. Thank you for an amazing experience.
5/21/2026
Charles L. VERIFIED CUSTOMER
Arturo did a fantastic job getting my vehicle serviced for me in a reasonable amount of time.
Thank you Arturo
5/21/2026
Cecilia L. VERIFIED CUSTOMER
I was very disappointed that my car wasn’t washed!! That used to be an automatic service!!
5/20/2026
Celia C. VERIFIED CUSTOMER
Arturo went over and above with us by taking our car to a different location to get a bad water leak, that would get inside of the trunk wet every time it rained or went through the car wash, fixed. He is a pleasure to work with and shows that he truly cares about his customers.
5/19/2026
Aurora H. VERIFIED CUSTOMER
N/A
5/19/2026
Eduardo T. VERIFIED CUSTOMER
I wasn’t satisfied with my service that I received at your location. My appointment was at 8:30am and i didn’t get a call back I had to go in at 2:00pm to get my suv. Very frustrating when you can’t do anything because your car is in service and waiting for a call back to tell you your car is ready. And it was just an oil change. Last time I do my service with your company.
5/18/2026
Alma V. VERIFIED CUSTOMER
Arturo was very professional ,very attentive and helpful.
5/14/2026
Jose L. VERIFIED CUSTOMER
Arturo was extremely helpful and fought for us to get the best service we could possibly get.
5/14/2026
Cecilia R. VERIFIED CUSTOMER
Ashley the lady that took my keys was not attentive to customers. I waited half hour for her just to check out. I drive out from cruces got there at 9 and left at 1:30 or so, also while waiting I was hoping a sales representative would come around to ask if we were interred in vehicles cause I looked at several in the show room and again nothing. Crazy customer service and walked out disappointed. Crystal on the other hand went above and beyond to make me feel comfortable.
5/13/2026
Abbylou J. VERIFIED CUSTOMER
Never met Ashley. Aaron was very nice but over 2 hours was unusual for work peeformed.
5/13/2026
Berenice V. VERIFIED CUSTOMER
EXELLENT CUSTOMER SERVICE FOR ARTURO GONZALEZ HELP ME AL LOT I N ALL MY QUESTIONS !!!!