I was scheduled for a simple oil change appointment this morning at 10:30 am. My car was not registered as “checked in” and taken back until 11:45. During my wait I was not approached by any advisors or associates to update me on the prolonged wait time. During the 2.5 hours of my stay the store fire alarm was ringing the entire duration. I spoke with three associates before getting any kind of clarification on the prolonged wait time. I left without getting my basic oil change. As a former Lexus employee and daughter of a Lexus Service Director, I am unfortunately profoundly dissatisfied with the lack of timely service and poor communication from all parties.
4/1/2026
Luis M. VERIFIED CUSTOMER
The team handled the oil change quickly! Good job!
4/1/2026
Charles H. VERIFIED CUSTOMER
Arturo is awesome! I thoroughly enjoy working with him. He is a valuable asset to your team !!
3/31/2026
Barney N. VERIFIED CUSTOMER
Five Star Service Thank You
3/31/2026
Jose B. VERIFIED CUSTOMER
Very satisfied
3/31/2026
Bertha O. VERIFIED CUSTOMER
I am sorry I think you are mistaken. My vehicle is at home, and you havent done any service. When can I take it in for the recall and other service?
3/31/2026
Irma G. VERIFIED CUSTOMER
Very satisfied with the service
3/31/2026
Sung C. VERIFIED CUSTOMER
Thanks for your svc today.
3/31/2026
Wendy B. VERIFIED CUSTOMER
My advisor was supposed to be Art, I never spoke to him. The young man that I dealt with was very nice but continued to talk over me as if he knew what I was going to say. I’m not sure if that’s why 2 things that I wanted to get looked at didn’t happen.
I asked that my wiper blades be changed out regardless if needed or not he said that was ok and I am having issues with sunroof.
I am aware that Saturdays are not for issues like the sunroof I just wanted someone to listen to the noise and tell me if it’s normal or book an appt for during the week.
When my car was done I waited over 30min to get my car back and when I sat in my red interior car I had a huge black greasy hand print on the door handle that is still not all the way off. It’s grease!
3/30/2026
Fernando G. VERIFIED CUSTOMER
The people at lexus were very helpful and kept us up to speed with vehicle
3/30/2026
Jason D. VERIFIED CUSTOMER
He did a really good job. I really appreciate it. You guys are awesome.
3/29/2026
Roman S. VERIFIED CUSTOMER
I asked 2 different people to check out my tire when the vehicle was dropped off. When it was picked up, tire was not checked, it was rotated and flat
3/29/2026
Alex B. VERIFIED CUSTOMER
I appreciated the professionalism and friendliness that Arturo demonstrated throughout the process. He has been my service representative for a long time and I know I can trust him with my vehicle if anything happens. I also appreciate that he is very knowledgeable and is happy to answer any questions I might have about my car. A great service experience overall.
3/29/2026
Maria T. VERIFIED CUSTOMER
El joven Leo se esforzó mucho para atenderme después de que vio mi disgusto por el trato impersonal de parte de los asesores de servicio, ni siquiera me dieron un saludo de cortesía, no me pasaron a la oficina, el carro que me prestaron estaba sucio y el joven Leo de inmediato tuvo la disposición de solucionar el inconveniente y entregarme un carro limpio. Creo que les falta personal por qué vi mucho movimiento y una saturación de clientes esperando en el área de servicio, soy cliente de Lexus desde el 2002-03
3/29/2026
Esteban O. VERIFIED CUSTOMER
I never got to meet with service advisor BEFORE carcwas serviced. I waited 1.5 hrs and was called only when oil change was complete. I wanted to go over some other issues, but never got to meet w service advisor until it was time to pay. I made appoi6on Saturday specifically because my service advisor was working that Saturday and I felt comfortable with him. Never met him, I was passed on to someone else I've never met or seen before. He could not adequexplain recommended service items or their cost. He did apologize, alot.when I left dealership I noticed the change engine oil indicator was illuminated. I returned to dealership. "Service advisor " took vehicle service bay and returned vehicle to me quickly, he joked that tech did not know how to reset indicator. I asked does he know how to change oil? I left dealership and then noticed grease on upholstery. Never had that before. It's obvious protocols have changed. I am considering taking my Lexus to Lube Express for next service.
3/29/2026
Irma M. VERIFIED CUSTOMER
Thank you Ashley
3/26/2026
Suzanne D. VERIFIED CUSTOMER
Ashley is always so professional and efficient. Thank you!
3/26/2026
David C. VERIFIED CUSTOMER
Arturo is the very best at what he does, we will continue to return as long as he's there.
3/25/2026
James H. VERIFIED CUSTOMER
Fast and Excellent service
3/22/2026
April G. VERIFIED CUSTOMER
Ashlee went above and beyond to get my vehicle serviced. She was very kind and helpful. I would definitely come back to do business at your facility again because of her.