Always extremely responsive and communicative! Greatly appreciate having such a great service advisor.
6/6/2026
Kathleen W. VERIFIED CUSTOMER
Unfortunately, this was yet another very disappointing experience with your service department. My husband waited over three hours for a simple oil change, and once again, Arturo completely forgot about us. After sitting there for hours with no updates, my husband eventually had to flag down another employee just to locate our vehicle and find out what was going on.
This is now my second terrible experience with this dealership. From issues with our keys to something as basic as an oil change, there always seems to be a problem. What should have been a routine service appointment turned into hours of wasted time, poor communication, and frustration.
The most disappointing part is the complete lack of customer service and accountability. No customer should have to chase down employees for updates or wonder whether their vehicle has been forgotten. Respecting customers' time should be a priority, and unfortunately, that has not been our experience.
At this point, I have very little confidence in this dealership's ability to provide even basic service. The dealership should be ashamed of how it operates and how customers are treated.
6/6/2026
Stanna P. VERIFIED CUSTOMER
Rene did a great job. Very professional. Excellent help!
6/6/2026
Thi K. VERIFIED CUSTOMER
I am extremely pleased with my experience today at the dealership; you guys were excellent.
6/6/2026
Homer V. VERIFIED CUSTOMER
Rene was helpful in completing the service to reduce wait time. He answered all my questions.
6/6/2026
Martha C. VERIFIED CUSTOMER
I’d like a lug nut wrench that I didn’t receive when purchased along with a scissor jack and the remaining tools necessary to remove a flat ‘RFT’ tire.
I don’t think it fair that I have to purchase anything of the tire implements
When the manufacturer should provide.
6/6/2026
Becky R. VERIFIED CUSTOMER
Ashlee was helpful and responsive and made up for the lack of communication prior to getting the new brakes finally installed on my brand new car.
6/5/2026
Jennifer J. VERIFIED CUSTOMER
Art is very good but your service takes too long. 2 hours 45 mins for an oil change. I had to ask for my car to get washed because that wasn’t done. I went to the dealship so my computer could get updated but I’m not sure that was looked at. I can get oil change with synthetic oil for less than 100$ in 30 minutes. You need to do better being the ONLY Lexus dealership in El Paso.
I waited in the lobby The coffee machine is good.
6/4/2026
Thomas F. VERIFIED CUSTOMER
Thank you Ashlee, for taking the time answering all my concerns. I appreciate your time and patience.
6/4/2026
Sergio Z. VERIFIED CUSTOMER
Thank you
Very considerate and friendly
6/4/2026
Rosa G. VERIFIED CUSTOMER
I had a appointment at 7:15 for oil change I never received a call or text let me know the car was ready until I call to check on it at 4:30pm after I call and they couldn’t get ahold of the service guy only after that I received a text tell me the car was ready after all day there. That what I’m unhappy with.
6/4/2026
Andres L. VERIFIED CUSTOMER
This was not a service advisor issue but a fox lexus issue
6/3/2026
Araceli G. VERIFIED CUSTOMER
Excellent service provided by Lexus representative
6/2/2026
Zuber M. VERIFIED CUSTOMER
Great service, thanks
6/1/2026
Robin L. VERIFIED CUSTOMER
We always have a great experience and Ashley is terrific !! Everyone there is very nice and helpful :)
5/31/2026
Elizabeth C. VERIFIED CUSTOMER
We were treated professionally and got the job done quickly
5/30/2026
Sara L. VERIFIED CUSTOMER
Ashlee is a good reply.
5/30/2026
Alyssa R. VERIFIED CUSTOMER
She’s amazing. I honestly prefer only going when she is there because I know what I need to get done will get done and she is always on it. Great work ethic!
5/30/2026
Marcia D. VERIFIED CUSTOMER
Art is an excellent service adviser. I was sad when Ivan left, but so very happy with Art! He explained the future possible issues with my vehicle so I can plan for the future.
5/29/2026
Lorenza L. VERIFIED CUSTOMER
My vehicle was dropped off on Saturday May 24, 2026. The tire required replacement which was not in stock. I agreed to have my vehicle stay until Monday. I called the service department later Saturday requesting to complete the 40k mileage maintenance. The person who answered advised that they would notify the service department. I followed up Monday morning and was told the maintenance request was not communicated, however Arturo assured me it would be worked on. He later called that the brakes needed to be replaced, I agreed and due to the memorial day holiday, service department closed early. Arturo provided a loaner but I declined. My vehicle was ready for pick up on Tuesday may 26th at 4:30. Arturo did his best, but the lack of inventory and failure to provide my message on Saturday, resulted in further delays.