Excellent communication and service from start to finish.
2/24/2026
Dorothy W. VERIFIED CUSTOMER
After oil change a leak appeared from my windshield resouvior. The cap was left open and the leak still continues... service technician broke something..now iam waiting for Ashley to call back.
2/21/2026
Ruth G. VERIFIED CUSTOMER
Mrs. Ashley Angel was extremely knowledgeable and helpful with my 30K service. I was seen quickly and offered a loan vehicle because the service required was going to be some what long. I’m very pleased we bought this vehicle. Thank you
2/21/2026
Jean M. VERIFIED CUSTOMER
Great customer service from Mr. Arturo
2/19/2026
Jennifer H. VERIFIED CUSTOMER
My Service tech Ashlee has been very helpful and professional and makes me feel like I am in good hands with her. I never worry that my vehicle is not going to be well taken care of with her. Thank you so much Ashlee I truly appreciate you.
2/19/2026
Aaron M. VERIFIED CUSTOMER
No need to oversell the needs of the vehicle. Let them know what's recommended and what is needed. 1000 dollars for an oil change and some filters is a bit much.
2/19/2026
Maria De. VERIFIED CUSTOMER
Everything was great the guy answered some questions I had. The only thing they didn't clean which is minor is my Matt's from inside my car.
2/19/2026
Josue C. VERIFIED CUSTOMER
Awesome customer service.
2/16/2026
Peter H. VERIFIED CUSTOMER
See my text
2/16/2026
Eric J. VERIFIED CUSTOMER
Art is always very honest about the needs of my car. Appreciate that
2/15/2026
Angela B. VERIFIED CUSTOMER
Arturo has been amazingly wonderful from the day I started coming there nearly 4 years ago. He and Marcos the service mechanic are a phenomenal team. They fully represent the Lexus brand wonderfully and always do quality work, address any concerns I have, and have proven to be consistently reliable for years. I value them as well as the rest of the Lexus family highly and have spurred many of my personal friends to purchase Lexus vehicles and suvs. Thank you for having Arturo and Marcos there. I feel very secure with them working on my vehicle. And thank you for a wonderful overall staff! Lastly, the new video service you offer is impeccable. It gives me so much more confidence knowing what has been done and what needs to be done and it builds a trusting relationship between the customer and lexus. Who's ever idea that was, job well done!
2/15/2026
Carol S. VERIFIED CUSTOMER
Ashley educated me on the cadence of service visits to maximize service plan. I am most appreciative. She is personable and makes you feel important. And, who doesn’t need that from time to time!
2/14/2026
Roberto M. VERIFIED CUSTOMER
I received an excellent service today from both teams Toyota and Lexus.
2/14/2026
Gerardo R. VERIFIED CUSTOMER
EXCELLENT CUSTOMER SERVICE
2/13/2026
Patricia D. VERIFIED CUSTOMER
The video of service is a great idea but the technician needs to speak up and into the microphone. The shop background noise makes him hard to understand.
2/13/2026
Araceli L. VERIFIED CUSTOMER
Service Consultant was very professional, knowledgeable, thorough, and answered all of my questions.
2/13/2026
Adriana M. VERIFIED CUSTOMER
I dropped my car off at 7:30 AM and by 1:30 PM I hadn’t received any update. I had to call to get updates on my vehicle. I used to own a Toyota and the Toyota dealership right next door would call me and update me and coordinate a shuttle for my pick up if necessary. I was under the impression that Lexus was more luxurious, and therefore warranted better (or at least similar) service. My service advisor did not communicate with me. When my husband called to complain he lied and told my husband that he had told me that my car would be ready by 3:30 PM which he did not do. When I picked up my car, Art pawned me off on another service advisor and didn’t offer an apology. He avoided me. This is the third encounter I’ve had with Art. The first time, I figured people are allowed to have an off day. By the third time (even after having offered feedback) he was equally apathetic.