Arturo has always treated me with respect and explained what needed to be done with my car. He is a true professional and a gentleman. Thank you Arturo!
1/22/2026
Ariel P. VERIFIED CUSTOMER
Ivan Duran has come through, again, with top-quality service, providing me with unmatched personal service. Glad I have him as my advisor!
1/22/2026
Deborah P. VERIFIED CUSTOMER
Ivan is the utmost professional who is customer-focused. Thank you, Ivan, for a great job!
1/22/2026
Zuber M. VERIFIED CUSTOMER
I received excellent service from Ivan
Duran
1/21/2026
James M. VERIFIED CUSTOMER
Thank you, Mr. Duran, for the excellent customer service you provided during my recent visit to Lexus of El Paso. Your professionalism, attention to detail, and dedication to customer satisfaction made the experience outstanding. I truly appreciate your assistance and the high level of service from the Lexus team.
Edith Martinez
1/21/2026
Maria V. VERIFIED CUSTOMER
My SUV was ready 30 minutes prior, ti when I was charge . I had to go tell someone.
1/21/2026
Debbie R. VERIFIED CUSTOMER
Ivan is so kind, courteous and respectful. He's knowledgeable and dedicated! Thank you Ivan.
1/21/2026
Syvia G. VERIFIED CUSTOMER
Very professional. Thank you.
1/21/2026
Julio R. VERIFIED CUSTOMER
I had issues connecting CarPlay on my car. The representative did not know how to resolve this issue. He said CarPlay was a trial and that I had to pay for it. After I told him that I never had to pay for it, he changed his story a few more times and said that I needed to pay for the service to update the software. When I asked him if he could refer me to someone to help me resolve this issue he just said to Google it. I left dissatisfied because CarPlay is the feature I like the most in my car. I was able to resolve this issue later in my own.
1/20/2026
Pedro S. VERIFIED CUSTOMER
Always an amazing experience and friendly staff
1/20/2026
Carlos A. VERIFIED CUSTOMER
ASHLEY IS THE BEST EXCELLENT CUSTOMER SERVICE AAA+
1/20/2026
Alan S. VERIFIED CUSTOMER
Always a great experience with Ivan.
1/20/2026
Lourdes M. VERIFIED CUSTOMER
Hopefully in the near future, I would like to get another vehicle. Just want to know ow how much the trade in amount would be.
1/20/2026
Gregg B. VERIFIED CUSTOMER
Ivan and team were first class. They are so kind and responsive.
1/20/2026
Edith M. VERIFIED CUSTOMER
El señor Arturo me atendió excelente , una persona muy profesional .
Estoy muy satisfecha con su trabajo , gracias
Estela Holguín
1/17/2026
Chi C. VERIFIED CUSTOMER
Someone call me, too much to explain.
1/17/2026
Ruben C. VERIFIED CUSTOMER
Like always, Ivan and team took care of the services for the car. Very satisfied with the dealership service department. Thanks
1/16/2026
Grace T. VERIFIED CUSTOMER
I kept saying something was wrong with the air despite only having it for a few months. It took 3 attempts and she kept trying to tell me it was fine. I know my vehicles. She had to get another vehicle to test what cold feels like. In my experience they usually wash the vehicle afterwards plus my sales lady said she would fill my tank because she gave me the wrong spare key leaving me stranded. Plus Ashley was not so friendly.
1/16/2026
Nashat I. VERIFIED CUSTOMER
My breaks still make a noise despite assurances the issue has been resolved.