Joshua, I found the source of the grinding noise. It appears that not all clips for the underbody cover were installed or were improperly installed. This is very disappointing. Not a quality service. On the other hand, you did a nice job as far as customer service. I'm be there tomorrow early so that this can get fixed.
5/14/2025
Jennifer A. VERIFIED CUSTOMER
kate was so nice and direct! i knew exactly what services toyota care covered on my car and what was being done that day. she also told me when i need to bring my car back for an oil change.
5/13/2025
Donald E. VERIFIED CUSTOMER
I have been coming to this dealership since 2008. I have all my service done at this dealership. I had an issue with leaking transmission fluid and instead of just being charged for repairing it. I also was charged a diagnostic fee. I understand the diagnostic fee, if people are not going to use your service However, I believe as a loyal customer, I should’ve only been charged for the labor and parts. It was an obvious leak.
5/13/2025
JASON B. VERIFIED CUSTOMER
Kate was fantastic to work with!
5/13/2025
Eva S. VERIFIED CUSTOMER
All the men that work there are grumpy.
5/13/2025
Alyssa B. VERIFIED CUSTOMER
Service was good. My appointment for inspection was at 1:15PM i did not leave the center until 4pm when there was not anything super intense that needed fixed on my car. A large chunk of my day was taken up due to this.
5/13/2025
CHRISTINA L. VERIFIED CUSTOMER
Antonio is the best worker that any car dealership has ever had or ever will have. That about sums it up.
5/13/2025
DENISE F. VERIFIED CUSTOMER
I did not bring my car in today.?
5/12/2025
Stephen C. VERIFIED CUSTOMER
1. Your team did not recognize me as having bought an auto from Shorkey.
2. Therefore I was being overcharged for the services.
3. Your automated online services then asked for approval of the overcharges.
4. I sat for 90+ minutes in waiting area without an update of timing for my yearly inspection. Your service team should have let me know at check in that you were backed up by at least 45 minutes so I could use MY time more wisely than YOURS.
5. In recent car servicing appointments your team has provided a complimentary car rinse...which evidently is no longer provided.
Great auto dealerships do not have any of the above happen. Please fix these errors so that your team can shine for every customer!
5/12/2025
Lingmei Y. VERIFIED CUSTOMER
Excellent service. I am totally satisfied. Thanks!
5/11/2025
Margaret S. VERIFIED CUSTOMER
Great service as always from the moment I pull in; I do also appreciate the carwash.
5/11/2025
James G. VERIFIED CUSTOMER
Kate was very knowledgeable about service. She was also very friendly and easy to work with. Definitely a true professional.
5/10/2025
Morgan R. VERIFIED CUSTOMER
Jon was super helpful and kind!
5/10/2025
Yolanda W. VERIFIED CUSTOMER
Very friendly and informative! Great service provided.
5/10/2025
Ritesh S. VERIFIED CUSTOMER
The service was quite expensive. An approximate price wasn't communicated upfront.