I was visited for regular maintenance checkups and the agent asked me to leave if I don’t take both induction cleaning and break oil change. I was visited to regular inspection work and disappointed about the way agent responded to me.
5/20/2025
Octavia B. VERIFIED CUSTOMER
Absolutely. Service was very good no long wait at all everyone was very kind
5/19/2025
Sara E. VERIFIED CUSTOMER
David was great but the service was too long
5/19/2025
Jeffrey B. VERIFIED CUSTOMER
Very long wait for service to be performed
5/19/2025
Not Provided. VERIFIED CUSTOMER
Service advisor Josh did not want to rotate the tires but wanted to charge me $165.00 to run diagnostics on the truck which should be covered under warranty since it was making a noise sounding like a loose heat shield or loose exhaust pipe. I declined the charge and went to sales department.
5/19/2025
Karen S. VERIFIED CUSTOMER
He was extremely professional. Even though he was extremely busy he kept me informed of the status of my car.
5/19/2025
Tyler K. VERIFIED CUSTOMER
Had an alignment done and the steering wheel is crooked now
5/19/2025
Adam N. VERIFIED CUSTOMER
David Rusnak provided awesome, friendly service. Many thanks
5/18/2025
Jonathan K. VERIFIED CUSTOMER
The wind kit fix for the driver mirror did nothing. I drove to Chicago and back listening to a compilation of nfl refs best calls. Ill be needing further assistance
5/18/2025
Patrick R. VERIFIED CUSTOMER
Took my vehicle for an oil change today. The service advisor was a nice man. When it was time to pay the total was much more than I was told to begin with. The man told me he didn’t see that my oil was a different kind of oil than what the $79.99 price is and that it would be more money
He did offer a discount of $30 which I appreciate but I still ended up paying $30 more than I anticipated to spend today because I was given the wrong information. In today’s economy every dollar counts
5/17/2025
Dennis H. VERIFIED CUSTOMER
Antonio was extremely professional, as he was courteous and attentive despite the busy schedule at the garage, and kept me informed on the status of my vehicle.
5/17/2025
Damian Y. VERIFIED CUSTOMER
Like u video the truck when it arrives and share the video
5/17/2025
Thomas K. VERIFIED CUSTOMER
Several people greeted me immediately after I arrived, and directed me to Jonathon. He came out to the waiting area as soon as the vehicle was done and called my name. I only paid $30 today for the maintenance visit. I felt like I was getting personalized attention! I appreciate the responsiveness of your employees. It makes for a pleasant experience.
5/17/2025
Heather F. VERIFIED CUSTOMER
Performed the service I asked for, took care of a recall without my scheduling that in advance and found a couple necessary services. All good. The video updates and communications were excellent!
5/17/2025
Michelle G. VERIFIED CUSTOMER
Antonio is very pleasant to deal with and knowledgeable. As always, a good experience at shorkey toyota
5/17/2025
Girish J. VERIFIED CUSTOMER
Great, fast service. And I appreciated the ride to and from the sales dealership!
5/17/2025
Beth C. VERIFIED CUSTOMER
Only issue is with the online system. We did not get any notification that our vehicle was ready for pickup. We finally received that text notification at 11:44 pm later that evening, as well as the text notification that payment had been received (even though we paid online around 5 pm).
5/17/2025
Colleen H. VERIFIED CUSTOMER
Michael was extremely responsive and helpful throughout the service experience!