Bill kept in touch with me about the service I needed on my 2017 Highlander. He explained why each recommendation was needed.
5/8/2025
Joshua R. VERIFIED CUSTOMER
How much wood would a wood chuck chuck if a wood chuck could chuck wood
5/8/2025
Christine B. VERIFIED CUSTOMER
Call me. Still not fixed
5/8/2025
QI C. VERIFIED CUSTOMER
Dave went all the way to fix the issue and it is a super great experience.
5/8/2025
Ronald R. VERIFIED CUSTOMER
I had a great experience with Josh, who kept me informed about what was going on throughout my visit.
5/8/2025
Allan D. VERIFIED CUSTOMER
Antonio Kordell is very professional and goes above and beyond, I feel confident that he actually listens to clients’ concerns.
5/8/2025
Gwendolyn B. VERIFIED CUSTOMER
Employees that greet you when you pull in are polite and informative.. . The free fresh coffee is delightful. Reassuring seeing the video of work needed on your car
5/8/2025
Nino E. VERIFIED CUSTOMER
Had to wait 1' 15" for the shuttle to pick us up to return us to the service dept.
5/7/2025
Corey H. VERIFIED CUSTOMER
Thank you Michael for your help.
5/7/2025
JANE R. VERIFIED CUSTOMER
I made the appointment for the recall on my Toyota Corolla(passenger airbag) and after waiting a half hour was told that they have to order parts so it wasn't fixed. I would assume since it was a recall that you would know what parts to have on hand to service the problem. I may be wrong with that assumption.
5/7/2025
Larry L. VERIFIED CUSTOMER
Friendly, professional service
5/7/2025
Bonnie W. VERIFIED CUSTOMER
Overall, everything was really great, I asked to have a new sticker put on for my oil change and that was not done. That was really the only thing I would still rate the service nine out of 10.
5/7/2025
Judy E. VERIFIED CUSTOMER
She was wonderful and explained things great.
5/7/2025
ROBERT S. VERIFIED CUSTOMER
Took us two days to get a tire fixed. If it weren’t for Bob Rizzitano, we would still be waiting. Thank you to him for helping us. Next time think I’ll try a different service department. We were told a certain person was going to be there at 9:00, and he didn’t even work. And he was the one who told us he would be there! Just horrible service. We won’t get into Joshua. That is beyond words.
5/7/2025
Himanshu S. VERIFIED CUSTOMER
Kate Young was very helpful. She provided excellent service experience.
5/7/2025
Gary M. VERIFIED CUSTOMER
Michael is knowledgeable, detail oriented, and professional. He represent your business well…
5/7/2025
Brian L. VERIFIED CUSTOMER
Quick service earned my trust by giving me straight answer.
5/7/2025
Jeffrey B. VERIFIED CUSTOMER
Was very helpful and professional in getting my car inspected, informing me of all the details and costs for everything and arranging for a shuttle to take me home and bring me back to Shorkey's. And everything was time in a timely and friendly manner. Thanks ! .