Kate was very professional and personable, she kept in contact with me throughout the service and was very helpful answering all the questions we had
11/27/2024
David Y. VERIFIED CUSTOMER
Antonio was great. He gave me accurate information about how I was ripped off on my rust proofing that I purchased when I bought my vehicle. I'm going to speak to Duane Guthrie about it, "Bob" the finance guy and my salesman Brian Jenkavitch.
11/27/2024
Rebecca F. VERIFIED CUSTOMER
I am very satisfied with the service provided. Sami was very polite and helpful.
11/27/2024
Maybenz V. VERIFIED CUSTOMER
your staff has rude behavior. first rule of customer service is courtesy and putting customers first not the other way round. and on top of it customers pay money for the service and don't get it for free so i don't get the ruse behavior part because your business needs customers and still showing attitude as you are the only service provider what nonsense is it!
11/27/2024
James P. VERIFIED CUSTOMER
Will NEVER deal with or buy another vehicle from Jim Shorkey ever again and I will be sure to let every friend and family member know my experience with Jim Shorkey. I think I will also post my experience on social media platforms to express my feedback.
11/27/2024
Paticia H. VERIFIED CUSTOMER
Samantha is very smart and very knowledgeable and professional at her job.She makes sure before I leave with my vehicle that she has explained everything to me about my car. Each time I come to the service department she is greets with with a smile and calls me by my name,. She goes the extra mile for her job, she is a keeper. Thank you.
11/27/2024
Rodney A. VERIFIED CUSTOMER
I waited for an oil change appointment from 1 hr and 40 min and no one ever looked at my car! I will NEVER be back!
11/27/2024
John B. VERIFIED CUSTOMER
Thank you!
11/27/2024
Daniel K. VERIFIED CUSTOMER
Had to wait 3 hrs for oil change
11/26/2024
Marie R. VERIFIED CUSTOMER
I was very satisfied Samantha was very helpful have a disability and everyone was very courteous
11/26/2024
J O. VERIFIED CUSTOMER
Above and beyond customer satisfaction from Samantha Schopper.
11/26/2024
John Y. VERIFIED CUSTOMER
Nice communication
11/26/2024
Eduardo E. VERIFIED CUSTOMER
Actually if you could provide an appraisal, that would be okay.
11/24/2024
Claire M. VERIFIED CUSTOMER
They were very thorough and while it took awhile the wait was comfortable. It would be helpful if they have got an estimate of how much time or will take before you get there so you can be prepared, but that would just be a bonus
11/24/2024
Erika B. VERIFIED CUSTOMER
Samantha is great, and I enjoy working with her.
11/24/2024
Xin L. VERIFIED CUSTOMER
He is very patient answer my questions, and explain the process.
11/24/2024
Norman M. VERIFIED CUSTOMER
Dave is great, my time there was easy
11/24/2024
Lisa S. VERIFIED CUSTOMER
We brought the car in to get the blower fixed as it was making a loud noise. We were called and advised to also purchase HVAC cleaning, which we did. Then, we were told the car was ready for pickup. We turned on the fan immediately and the noise was still there - no change at all. We took it to the service desk where we learned that the blower was full of acorns and hadn't even been looked at. Now we're left wondering what we paid for and why we were upsold when the original problem wasn't addressed.
The customer service person (Samantha) was excellent. She was responsive and helpful. The service techs did not address our issue before notifying them that the car was done. It seems they were more interested in upselling us than in addressing the problem we came in for. We purchase all of our cars from this dealership.
11/24/2024
Barbara H. VERIFIED CUSTOMER
Josh was on top of everything and very accommodating. Thanku so much!
11/23/2024
Qingyong X. VERIFIED CUSTOMER
Great serve with Josh and the team, thanks to Joe give me a ride.