Pricing of repairs is NOT transparent. Some coupons are misleading and not worth as much as they appear. I assume my repair was done correctly, but can’t help feeling that I was taken advantage of from a price standpoint. I have a second Toyota in need of a repair, but will be taking it elsewhere.
My repair associate was friendly and efficient, and I don’t blame him for any of this. This is clearly a systemic corporate shortcoming.
12/13/2024
Liam V. VERIFIED CUSTOMER
Everyone was phenomenal! Quick work, well done, nice people, nice faces. What more could you ask for?
12/12/2024
Maryetta F. VERIFIED CUSTOMER
Dave was excellent and, I believe, totally honest with the service of my car
12/12/2024
David P. VERIFIED CUSTOMER
David was tremendous! But I waited for a tie rotation and oil change today for 3 hours and 10 minutes. My appointment time was 1030. Once I left the service center, I stopped at my brother’s. I found a part from the air filter in the passenger side floor. I stopped back at the service center to have it put back in place. I’ve been coming here for service since my purchase of the vehicle in September of 2019. Today’s experience was absolutely ridiculous.
I should be compensated with a complimentary rotation and oil change. In total time spent today, including backtracking to the service center, 3 hours and thirty minutes.
12/12/2024
David A. VERIFIED CUSTOMER
I drove my new car with the window down while the part sat on your counter. It was cold and wet in my new car. I won't be back to repair or buy. This is my 11th Toyota and last.
12/12/2024
Stephen M. VERIFIED CUSTOMER
Thank you so much for your service!!!
12/12/2024
George B. VERIFIED CUSTOMER
Your service was outstanding! ????????????
12/11/2024
Philip C. VERIFIED CUSTOMER
Great customer service
12/11/2024
Ian S. VERIFIED CUSTOMER
I’ve known Mike for many years. Always a professional day in and day out
12/11/2024
Michael M. VERIFIED CUSTOMER
All went well.
12/11/2024
Chad A. VERIFIED CUSTOMER
I had my girlfriend take my truck into get serviced. Afterwards she told me that the vehicle maintenance managers were very dismissive of her and very short with responses to her questions regarding the service.
12/10/2024
Kevin R. VERIFIED CUSTOMER
The service was great. All issues were well explained to me and all costs where provided before work was started.
12/10/2024
Joseph L. VERIFIED CUSTOMER
The service tech was knowledgeable kind and quick
12/10/2024
Pamelasue K. VERIFIED CUSTOMER
Impressive service.
12/10/2024
Thomas S. VERIFIED CUSTOMER
Michael was very busy. However, he took the time to explain all to me and answered all of my questions. He is courteous and professional,
12/10/2024
Melinda D. VERIFIED CUSTOMER
I’d first like to preface with my service advisor, Dave, was very helpful answering my questions and concerns. The new system being used is impersonal and somewhat confusing, however, and will likely impact brining my car into the dealer for service in the future. While service recommendations were addressed, having an opportunity to discuss whether a service is needed or recommended is not only good customer service, but for someone on a budget, crucial. Maintaining a vehicle is expensive and often times leads to unexpected, additional expenses. Attempting to remove the human element from the process is a terrible decision. I’m grateful Dave was willing to communicate directly throughout the process and to be honest, previous appointments prior to using this new process were more streamline and efficient, for what it’s worth. Thank you in advance for taking this into consideration.
12/8/2024
Tonya O. VERIFIED CUSTOMER
I was very satisfied for today service thank you!
12/8/2024
Puspa K. VERIFIED CUSTOMER
Good
12/8/2024
Patrick C. VERIFIED CUSTOMER
Josh is extremely kind and very helpful. Pay him more!!