From start to finish, my experience was excellent.
12/18/2024
Stephen F. VERIFIED CUSTOMER
Joshua Rother was very professional and was very respectful to me.
12/18/2024
Deserai A. VERIFIED CUSTOMER
Michael was absolutely great to work with!
12/18/2024
Trish H. VERIFIED CUSTOMER
It was just a 55,000 mile checkup and when I checked in I was told it would be 1 hour, 90 minutes at the most. It was over 2 hours. Also, the new process of texting to show what has been found and ask if I want things done was not user friendly and required me to go to the service tech inversion for clarification, wasting time.
12/18/2024
David A. VERIFIED CUSTOMER
Josh was great. He corrected an issue created by the schedulers who scheduled my appt too late in the day for the service. This isn't the first time they have done this with me. I would suggest not using the scheduling service or training them appropriately. I will only schedule with the on-site service desk in the future.
12/17/2024
Geoffrey H. VERIFIED CUSTOMER
Michael was professional, clear & caring.
12/17/2024
April M. VERIFIED CUSTOMER
Service was good but when I called I said I was waiting for my vehicle for an oil change and it was over a 2 hr wait.
12/17/2024
Holly D. VERIFIED CUSTOMER
Payed for a test and they couldn’t find what was wrong
12/17/2024
Thang S. VERIFIED CUSTOMER
Good
12/17/2024
Paul T. VERIFIED CUSTOMER
No comments
12/17/2024
Ray D. VERIFIED CUSTOMER
It was a pleasure to deal with your team!
12/15/2024
William M. VERIFIED CUSTOMER
Great work
12/14/2024
STEVEN P. VERIFIED CUSTOMER
OK
12/14/2024
Marquita G. VERIFIED CUSTOMER
Long wait for simple tire rotation. Otherwise no issues. Agent was great
12/14/2024
Robert A. VERIFIED CUSTOMER
I was super happy with Shorkey Toyota! Very efficient and very attentive.
12/14/2024
Michael S. VERIFIED CUSTOMER
Fast, thorough and great conversation at the time of pick up.
12/14/2024
Christine O. VERIFIED CUSTOMER
Kate was very knowledgeable & kept me updated regarding my service.
She answered all my questions & was personable. She went out of her way to get me an answer if needed from a different department.
12/13/2024
Joseph P. VERIFIED CUSTOMER
I literally watched the service tech that drove my truck out of the service bay do almost 30mph in the parking lot, drift a corner, and speed into the drop off bay. Expressed my concerns with the technician and the service advisor and was told “oops it’s wet outside”. Service advisor told me I would get a call from the manager but I doubt that’ll happen with my recent experience of my truck getting scratched the last time I was there. I don’t think I’ll ever bring my truck back. What’s the point of Toyota care if you can’t even take care of my Toyota. Do better.
12/13/2024
Domenic P. VERIFIED CUSTOMER
Kate walked me through the process and the required changes, which allowed me to react quickly so that my repairs were completed in a timely manner.
Thank You
Kate
12/13/2024
Charmaine M. VERIFIED CUSTOMER
Your team was very professional, efficient and quick! Kate was great, too, she was very friendly and kept me up to date on the status of my car.