A 2nd oil change was performed and we were charged for it. No one asked if it was okay to do it a 2nd time, it was just completed and then charged. The oil was just changed last year and absolutely no way would we have said okay had we been asked. We wanted the yearly oil change, not 2 of them. I’m very disappointed in the prices and the lack of communication that we were waiting while it was inspected with an oil change. Spending 6 hours there was not what we had planned for.
11/23/2024
Asim E. VERIFIED CUSTOMER
A different and positive experience!
11/23/2024
Doug S. VERIFIED CUSTOMER
This is the third time I’ve had to bring my vehicle in for the same issue that has yet to be corrected. I had to file a complaint with Toyota in an attempt to get this issue corrected. Jim Shorkey Toyota refused to correct or look for a solution to my problem unless I paid for services that were failed to be previously correct in past visits. This is completely unacceptable.
11/23/2024
James G. VERIFIED CUSTOMER
Josh was very helpful and kept me well informed with the progress of my vehicle and the warranty company that he had to deal with. He was pleasure to work with. The technician also did a very fine job diagnosing and repairing my vehicle.
11/23/2024
ALICIA L. VERIFIED CUSTOMER
Dave was great!! I wish the glass people would have cleaned the glass. There are giant marks from the suctions on the glass. It would have been nice to have fresh clean glass that didn’t require me to do more work.
11/23/2024
Michael B. VERIFIED CUSTOMER
Great customer service
11/23/2024
Deborah H. VERIFIED CUSTOMER
She was kind and friendly and made me feel comfortable. She also kept me update on what was going on with my car and asked if they could put a new filter in ornot and showed me a picture of what it looked like. I also like the video of my car and the mechanic showing me and giving me his options on what shape my car was in. I love this new feature! Thanks again for your care for me and my car!
11/22/2024
Mary O. VERIFIED CUSTOMER
My comment is that the language in the text doesn’t match what con be done for $29.99.
Here is the text in full:
“ Okay, we can do a 6 month express maintenance check then if you would be interested, it is $29.99 and includes a check of the alignment, check tire tread depths, multipoint inspection, check fluids, check tire pressure, and rotate tires if needed - did you want to schedule for this service?
-- ZOE SLUKA Scheduling Coordinator ****-****-xxxx”
The concerning part pertains to “and rotate tires if needed”, which should be part of the $29.99 cost.
However, Kate told me that there would be an additional charge of $29.99 if the tires needed rotated.
That is NOT what the text indicates.
If Kate is correct, the text should be edited to make that clear.
11/22/2024
Jennifer M. VERIFIED CUSTOMER
Service advisor Michael was great to deal with. Text reminders/chatting with Micheal was awesome. My vehicle was completed in a timely manner.
11/22/2024
Brent D. VERIFIED CUSTOMER
I was satisfied with the personnel and how I was treated, but after spending $1585 last week and $715 this week for the same problem and it is still not resolved. I am very disappointed. I will have to drop the car off tomorrow And I will leave it until heater/air conditioner works properly.
11/22/2024
Ameesh K. VERIFIED CUSTOMER
Samantha was wonderful! Kind, courteous, and helpful
11/22/2024
Jeffrey K. VERIFIED CUSTOMER
Over all Good experience
11/22/2024
John F. VERIFIED CUSTOMER
Great service! Very happy with Mike and staff for handling all our needs.
11/21/2024
Maryann W. VERIFIED CUSTOMER
Michael McGinley provided excellent customer service.
11/21/2024
Alfred C. VERIFIED CUSTOMER
Excellent communication from the service rep (Mike McGinley) and I like the text / electronic updates.
11/21/2024
James M. VERIFIED CUSTOMER
Handled all my concerns well. He could. Speak a little louder.
11/21/2024
Maryanne M. VERIFIED CUSTOMER
Good, professional service!!!
11/21/2024
John M. VERIFIED CUSTOMER
Josh is great to work with!
11/21/2024
Julie B. VERIFIED CUSTOMER
Antonio was polite, communicative and clear. Appreciate the great service!