Bill Ellis always goes above and beyond when helping me with my service.
Great service advisor.
6/3/2026
KRISTEN D. VERIFIED CUSTOMER
Bill is an excellent service advisor. I appreciated his help and vehicle updates throughout the process. The loaner car was also welcome. Kudos to the mechanic who completed this fix. The SUV is running well!
6/3/2026
Richard B. VERIFIED CUSTOMER
My service advisor Bill couldn’t have been better. Sometimes seniors are talked down to by young people but is a credit to your company
6/2/2026
Jeff C. VERIFIED CUSTOMER
Mike was amazing, he explained the process when I got there, then he explained a few snags that happened along the way, and he worked hard to make things work out in the end. Great experience, top to bottom!
6/2/2026
Panayiota S. VERIFIED CUSTOMER
I am so thankful for the team at Toyota, and especially Ryan. He is always kind, professional, and thorough with our cars. In addition the technicians are highly skilled and knowledgeable. I am very grateful for their care.
6/2/2026
Aime T. VERIFIED CUSTOMER
Bill Ellis gave me an excellent customer support experience. He went above and beyond to ensure that I got refunds for part I had purchased outside
6/2/2026
Michael M. VERIFIED CUSTOMER
Had an unexpected situation occur with one of my tires, which I noticed on my way to work. The shop was not open yet (early in the morning). I contacted Ryan later in the morning and explained the situation. He was amicable as usual and although it was last minute, he did not hesitate to schedule me for an appointment later in the afternoon to accommodate my work hours and correct the problem.
6/2/2026
Daryl H. VERIFIED CUSTOMER
Well done
6/1/2026
Rhonda B. VERIFIED CUSTOMER
Mike is the Best. He takes time to explain things to you and keeps you updated on your car. He really cares. It is refreshing to find employees like that. Everyone there is so friendly and they listen to you. You guys rock!!
6/1/2026
Anthony H. VERIFIED CUSTOMER
Bill provided excellent service in I look forward to reflecting that in the survey that was sent to me.
6/1/2026
Susan B. VERIFIED CUSTOMER
Ryan was able to fit me in for an inspection with no notice and did a great job of walking me through what the inspection showed.
5/31/2026
James S. VERIFIED CUSTOMER
Excellent courteous service.
5/31/2026
John B. VERIFIED CUSTOMER
Hey Bill, you’re the best man that was a pretty awesome experience. I learned a couple cool tips from you. I really appreciate it. Thanks again, man!
5/31/2026
Decarlo G. VERIFIED CUSTOMER
Job well done. Bill gave me a time frame and everything was handled.
5/30/2026
Eric S. VERIFIED CUSTOMER
Ryan provided me with the first class service I had hoped for and I will be a returning customer.
5/30/2026
DOUGLAS P. VERIFIED CUSTOMER
Even though the vehicle had a code that was thrown by the computer they were unable to diagnose the vehicle and the transmission continues to slip. The check engine light does go off and stays on for a while. I have to use the truck being that it's still drivable for the most part for work. I rented a vehicle for 3 days for nothing. So even though the work was free it still cost me over $300. Very frustrated at this point only looking to get the underlying issue fixed. Just bought this truck only put a thousand miles on it so far It's still under dealer warranty
5/30/2026
Haley M. VERIFIED CUSTOMER
Kate was super personable and helpful. the tech who worked on my car was also so polite and kind.
5/30/2026
Paul S. VERIFIED CUSTOMER
Ryan was an excellent representative of your dealership. Courteous, knowledgeable, and friendly. I could not have been in better hands. He explained what was needed,the cost and my options in plain language and did not try and run my costs up with unnecessary repairs.
He maintained the excellent service I have come to expect from Shorkey.
5/30/2026
Derek P. VERIFIED CUSTOMER
Great job and services
5/29/2026
Thomas P. VERIFIED CUSTOMER
Hybrid System Malfunction with red engine symbol on screen. Says visit dealer.
Second screen says Check Engine with red engine on screen.
Visit your dealer.
Thank goodness this occurred 1/2 mile from home.
Call me asap!