Jim Shorkey Toyota Auto Repair Service

I was very pleased with the quick turnaround and repair on my truck. Samantha and staff were exceptional. That's why we continue to be Shorkey Toyota customers

Always good service!

Michael was super helpful and went over all the details of my bill after the service. I really appreciated him letting me know about the service fee on credit cards before I paid. Thanks to the team for all their work today!

Seems like a smooth running service department all employees seem friendly even when I was sitting on the bench by the service door the employees driving the customers cars into the garage were saying hello

The team was friendly from arrival to departure, keeping me up to date with progress and assisted with with my registration renewal. Everything was transparent and easy. Much appreciated!

Thanks for everything ❤️????????

Terrible communications. Car not done when requested. Received an email the next day saying I didn’t show up for my appointment.

From start to finish, everything was very good. Thank you for hiring courteous, knowledgeable, and qualified employees.

Mike did a great job

As always Mike is very helpful amd courteous.

Samantha is very helpful and I will give her 10/10

Very efficient and helpful

Everyone is kind and I was informed on what problems were found and they are fixed. Thank you for your help.

Thank you again

I was treated very professionally as always!

I feel my valuable time was wasted sitting in the waiting room for nearly four hours just for emission and state inspection. I even arrived about 20 minutes earlier that was requested by the person who scheduled my appointment at the service center as a common courtesy. My appointment was at 8:30 a.m., and I arrived at approximately 8:10 a.m. After waiting in line behind multiple cars, I was directed to the service desk, where my information was taken. The gentleman there told me the inspection would take about two hours. My first thought was, “Wow, two hours?” In my previous multiple experiences, a state inspection usually takes only 45 minutes to an hour. When everything was finally completed, I didn’t drive out of the lot until a little after noon. I still don’t understand why a simple emission and state inspection took more than three hours. At that pace, it’s not only frustrating for customers, but it also seems inefficient from a business standpoint. Fewer inspections completed means less revenue. That’s just common sense. Or was the mechanic working on some other task or other vehicle before completing inspection on my vehicle? Whatever the reason, the system is poorly managed and leaves customers disappointed. One thing is certain—I will think twice before returning to this service center. My time is worth about $60 an hour, so this delay cost me well over $200 in lost time. And this happened on a weekend, when my overtime rate would have been time-and-a-half. That’s time I’ll never get back. Very disappointed.

He did a good job. Very professional.

Samantha was great in updating me and assisting with the repairs and service BUT I was not so satisfied with installing a modified after market cooler assembly and given the response that Toyota will not be responsible if said part fails and was offered no assistance in a difficult and frustrating situation. The Toyota part is on back order until 9/23/26 for reference.

Samantha did a great job following up with the status of the recalls and the 25000 mile service

Waited 30 mins for Ryan to stop talking to everyone that worked there. Nice guy but get the people on their way. Didn’t explain the wiper price at all and I was just charged for it