Bill was amazing. Best service experience I’ve had - thanks!
5/12/2026
Jennifer S. VERIFIED CUSTOMER
Mike is a gem! Mike made the day long event worth the trip to Jim Shorkey service center. Hopefully this will only be an annual event, but I will continue to contact this location for future service needs. I will also recommend to anyone with a Toyota to come to this location.
Thank you Mike for your patience and professionalism today dealing with a fleet that no one is a fan of. I appreciate all of your effort and attention to detail.
5/12/2026
Judy F. VERIFIED CUSTOMER
Samantha is amazing! I was very impressed at how competent and organized she is. She is a great asset to your business!
5/12/2026
Gwendolyn B. VERIFIED CUSTOMER
Bill was very professional. Kept me updated on the process of car repairs.
5/12/2026
Maria D. VERIFIED CUSTOMER
Kate Young was wonderful! She was very professional and helped us out a great deal since we are new to the area. She was able to get us in even though we didn't have an appointment. It really meant a lot to us! The communication was so helpful! We weren't left wondering about anything, keeping informed via text and receiving texts directly from Kate. We so appreciate everything and we'll be back soon! Thank you!
5/12/2026
Cheryl B. VERIFIED CUSTOMER
I was completely satisfied with Samantha.
When I said I was disappointed with the bed cover installed in DEC because it leaks she gave me the company line "they do leak". No one told me that when it was installed and I never received cover info. Result--cover wasn't installed properly. Drain tube were not hooked up! 4 holes in the bed now only 2 hooked up (?) Also "blocks" not installed. Thank you Samantha! It still may leak but no official document.
Te blocks- could this be the same fix as the after market cover people use to prevent the bed rails from lifting?
As a Quality Professional in manufacturing I would be proud to hire an individual like Samantha. My comments in no way reflect her abilities.
Regards
5/11/2026
PEGGY E. VERIFIED CUSTOMER
I got a flat tire on Sunday (my first ever!) and needed immediate help. Without an appt the service team saw me at 7:00 AM on Monday, fixed my tire and had me on the road before 8:00 AM. Samantha and the service advisors made it happen and I am very grateful. I loved them before this happened and I really love them NOW! PEGGY E
5/11/2026
David K. VERIFIED CUSTOMER
Outstanding
5/11/2026
Casaundra G. VERIFIED CUSTOMER
This was my first time and I was amazed. The staff was friendly. The establishment is clean and accommodating. The service was transparent and fast. This was an excellent experience.
5/10/2026
Donald G. VERIFIED CUSTOMER
The maintenance needed message was not reset and the window sticker saying when to come in again was not changed.
5/10/2026
Kevin S. VERIFIED CUSTOMER
Mike is great. Very thorough.
5/9/2026
Faye H. VERIFIED CUSTOMER
I was completely satisfied with Mike Hodoba in all situations.
However my service was incomplete. A job well done for me needs to be a finished job, with all respect. I have confidence that my problem will be resolved upon completeion.
5/9/2026
Jim W. VERIFIED CUSTOMER
During an oil change. Oil drops into skid plate. That’s fine but they are to lazy to clean the oil out causing it to leak onto my parking spot making me think something was wrong having to take it back in to be checked
Service tech said that they remembered it happening
5/8/2026
Emmanuel G. VERIFIED CUSTOMER
Great service, great communication from my service rep. And the mechanic sent a summary video with detail.
5/8/2026
JOSEPH B. VERIFIED CUSTOMER
I was a little disappointed that the vehicle was not washed before pick up.
5/8/2026
Loretta L. VERIFIED CUSTOMER
Roy Lopez was great to work with. Your policy of increasing the bill by 3% or paying by debit card was not great. Our bill was unexpectedly huge in the first place and causing us to use debit card was not welcome. Bad policy.
5/8/2026
Paul K. VERIFIED CUSTOMER
Pleasant to work with
5/8/2026
Christopher D. VERIFIED CUSTOMER
Mike was very thorough and conscientious of my needs. He is truly professional.
5/8/2026
Carlotta B. VERIFIED CUSTOMER
Excellent service and great communication! Service advisor Sam is superb & knowledgeable
5/8/2026
Constance P. VERIFIED CUSTOMER
I’m your best customer .. i just spent $352.71 to get my battery replaced and last month i spent almost $4,000. To get my car inspected