Mr. Hernandez wad very professional in handling my issues as well as the Manager in Auto Service Department. I'll give them 2 thumbs up.
5/11/2025
Rebecca M. VERIFIED CUSTOMER
This has been the best experience by far at this dealership. Sergio was so responsive and respectful it was fantastic. He deserves all the praise.
5/11/2025
Roula F. VERIFIED CUSTOMER
The service advisor and the staff were very helpful.. made my day❤️
5/11/2025
Nerses B. VERIFIED CUSTOMER
Thank you, thank you I appreciate your job. Thank you so much all of workers they wear very friendly then special thanks to Eric Ucelo
5/10/2025
Elizabeth C. VERIFIED CUSTOMER
Erik was helpful and lovely. I would chose him anytime I want my Lexus serviced.
5/10/2025
Phanumat S. VERIFIED CUSTOMER
Great service and great convenience. They took care of my car and it’s running excellent now! Thank you to my technicians.
5/10/2025
Randy V. VERIFIED CUSTOMER
Tony has excellent customer service !
5/10/2025
Jacqueline G. VERIFIED CUSTOMER
Professional. Caring
5/9/2025
Jaclyn R. VERIFIED CUSTOMER
Yes. I’m hoping this is a good client-service advisor relationship. Tony went through my car record thoroughly. We have a plan for new tires. Tony was clear and tried to address a problem I have with intermittent door locking. I appreciated his openness and clarity — Mitch made me feel that i needed to only be positive (“take care of me and I’ll take care of you.”).
Tony also introduced me to Lara who worked to give me a GREAT deal on a trade in. Ultimately I would have had to trade in yesterday and I felt that I needed more time. My car is 5 years old but has only 28,000 miles.
Tony listened to my interest in a larger car and even got me a loaner in the model I was considering.
Thank you very much. I felt great yesterday.
5/9/2025
Angel T. VERIFIED CUSTOMER
Good afternoon i would like to inform Lexus with not being satisfied with my service . I’ve noticed my coolent hasn’t been refilled within the last couple months I’ve informed a worker when I’ve gone & on the recipe it shows that all fluid has been refilled didn’t want to make it a major deal just would appreciate my service being done thank you
5/9/2025
Cesar P. VERIFIED CUSTOMER
Overall completely satisfied. But, I was expecting to get my TX early the next day but the job was not done the previous day.
5/9/2025
Richard V. VERIFIED CUSTOMER
The service advisor left a voicemail saying the car was ready for pickup and also sent a link to recommended additional service. We were not informed exactly what work was completed based on estimate and how serious or urgent it was to complete the recommended services. It took several phone calls to finally find someone who assist. The service advisor called the next day to explain the recommended services.
5/8/2025
Humberto H. VERIFIED CUSTOMER
Mark Mejia was phenomenal!
Very recessional and communicative about the process and anticipatory next steps.
As a new Lexus customer, and first visit to Lexus it Glendale, it was a great experience.
I truly appreciate and value the service received.
5/8/2025
Gita V. VERIFIED CUSTOMER
I had a flat tire I was so impressed with the level of care by the entire service team. This could have been a bad day but it wasn’t. I didn’t have my purse on me to rent a car and the Lyft home until my car was ready was so nice. Thank you to the entire Glendale service team.
5/8/2025
Robert V. VERIFIED CUSTOMER
It will be my pleasure.
5/7/2025
Jueying L. VERIFIED CUSTOMER
Alex is friendly, patient and professional, providing updates and insights in a timely manner. Will definitely come back and have him take care of the service.
5/7/2025
Marcheta M. VERIFIED CUSTOMER
Overall commitment from EVERYONE. Services with smiles.
5/7/2025
Ana C. VERIFIED CUSTOMER
He was very attentive and helpful. Very nice young man.
5/7/2025
Tori L. VERIFIED CUSTOMER
I’d like to commend Danny for his outstanding service. He went above and beyond to ensure a positive experience, showing exceptional dedication to customer satisfaction and delivering great value. He’s a true asset to your team and deserves to be recognized for his efforts.
5/7/2025
Raymond F. VERIFIED CUSTOMER
had a tire replaced at glendale lexus, and the experience was great! alex was friendly and professional. the service was completed in a timely manner. keep up the good customer service!