This time took care of in for oil change had 115 appt. Got there a couple minutes late about 30 minutes later service agent asked why I was here for I replied oil change then he asked will you be waiting here or taking a ride share I replied I requested a loaner which he replied “ FOR AN OIL CHANGE WHY? WOULD YOU NEED A LOANER” I simply replied I have work to do then he stated this is the only dealer that has loaners for this but today we had a meeting & were phasing that out keeping loaners for people that really need it. Then he was bragging that he had 30 years experience in the industry & he said other stuff not sure if he was having a bad day but he shouldn’t bad mouth other previous agents. Lastly he never introduced himself took me cashier area for loaner gave me beeper thing just left I don’t want to be contacted just wanted to express what happened
5/1/2025
Gary K. VERIFIED CUSTOMER
Got call to pick up on 2:30 and was at cashier on 3:00 PM After payment wait more then an hour for key, didn't got it, on my demand lady went to check coming back announced your car is on parking lot. I’ve found the car on reception line, with running engine. The fuse for windshield sprinkle motor was not replaced in spite of laboring charge $75.36. The new mileage sticker is without mile limits.
4/30/2025
Isaac R. VERIFIED CUSTOMER
He was outstanding… very helpful employee
4/30/2025
Sean U. VERIFIED CUSTOMER
Mark was wonderful. Came in just for some routine fixes and he was easy to work with and exceedingly helpful. Cannot recommend his service enough.
4/30/2025
Cecelia W. VERIFIED CUSTOMER
Danny is the consumate professional. He is kind, patient, understanding and an affective communicator. I new right away that he takes his job very seriously and wants to have good customer outcomes. Danny is by far is the best Service Advisor that I ever encountered. You need to clone this guy!!!
4/29/2025
Susan B. VERIFIED CUSTOMER
HUGO WAS TERRIFIC. FANTASTIC SERVICE.
4/29/2025
Linda N. VERIFIED CUSTOMER
Always make sure you understand what is going on with your car
4/29/2025
Mihaela I. VERIFIED CUSTOMER
Job well done! Had some technical questions and i was happy with the answers!
4/29/2025
Annette G. VERIFIED CUSTOMER
He was very professional and kept me updated throughout the day.
4/28/2025
Gevork K. VERIFIED CUSTOMER
Excellent
4/27/2025
Jason A. VERIFIED CUSTOMER
Erik did a great job! Terrific customer service!!
4/27/2025
Tori L. VERIFIED CUSTOMER
Danny was great and gave wonderful customer service!
4/26/2025
Disha R. VERIFIED CUSTOMER
Great service per usual!
4/26/2025
Won Sik. VERIFIED CUSTOMER
Jorge was awesome in getting the servicing done, as well as answering questions I had regarding future servicing.
4/26/2025
Celia L. VERIFIED CUSTOMER
It’s unclear what, if anything, was looked at during the servicing. I asked for the battery to be inspected but it wasn’t, and the battery died within the week. When I picked up my car there was no one from service to explain what was actually checked in our car.
4/26/2025
Karen D. VERIFIED CUSTOMER
Everything was fine. My service advisor was great. But after spending over $100,000 for a car and not even getting a car wash before I picked it up was very disappointing. I left with a dirty car. I’ve been a customer since 1994 only owned Lexus‘s since and always had my car washed before before I picked it up. I did call and say something to my Service advisor and he apologized, but it still pisses me off.
4/26/2025
Helen P. VERIFIED CUSTOMER
Eric was prompt and very informative. I am happy to service my vehicle with Lexus of Glendale. Thank you !
4/26/2025
Rachelle S. VERIFIED CUSTOMER
I first want to say that this has never happened before. Also, everyone at your location is beyond helpful and professional.
This was the first time, it did not look like my car had been washed. I also had something that looks like sawdust on the passenger’s side carpet.
4/26/2025
Joel M. VERIFIED CUSTOMER
The service was very good and so were the employees.
4/26/2025
Vardui T. VERIFIED CUSTOMER
Yes I completely satisfied with the service. Thank you