Danny was great! Timely, courteous, and was there to greet me when I returned the loaner.
5/6/2025
Alexis L. VERIFIED CUSTOMER
Alexander was fantastic - helped get me settled in right away and explained everything in great detail. Service was prompt as well
5/5/2025
Keisha F. VERIFIED CUSTOMER
Great customer service
5/5/2025
James K. VERIFIED CUSTOMER
Jorge, has provided professional service advice for both our 2014 model Lexus RX and ES vehicles. I would recommend him and so appreciate him being at Lexus of Glendale.
5/5/2025
Ethan H. VERIFIED CUSTOMER
Alexander gave exceptional service and helped me with an issue that nobody else was able to solve for the past year. I truly felt like a valued client and wouldnt recommend anybody else.
5/5/2025
Adeline C. VERIFIED CUSTOMER
Danny was exceptional from start to finish. He listened carefully to my concerns about the brakes and immediately understood what needed to be done. The entire process was seamless and completed faster than I expected. I will definitely return for future service and trust Danny to take care of our vehicle needs.
5/4/2025
Kana N. VERIFIED CUSTOMER
Tony was very kind and friendly. Really appreciate that!
5/4/2025
Tracey G. VERIFIED CUSTOMER
They did a great job
5/3/2025
Carlos C. VERIFIED CUSTOMER
Good
5/3/2025
Alona E. VERIFIED CUSTOMER
Thankful for your quick service on my car and I was completely satisfied
5/3/2025
Oleg P. VERIFIED CUSTOMER
Great customer service
5/3/2025
Joy S. VERIFIED CUSTOMER
Enjoyed the good service. That is why we keep coming back. Thank you.
5/3/2025
Chester M. VERIFIED CUSTOMER
I was totally satisfied
5/3/2025
Manny M. VERIFIED CUSTOMER
Excellent service
5/3/2025
Julie C. VERIFIED CUSTOMER
The wrong tire on my car was replaced—instead of changing the tire that had been patched, one of my other tires was replaced. When I went back in the following day to have the patched tire replaced with my original tire that had been removed, I was advised that they had found a tire that was “6 months newer” than my original tire. However, the tread looked slightly more worn than my other two original tires even though I was told the tread was the same. I was also told there was no warranty on this tire that wasn’t my original tire. I was scheduled to drive back to San Diego after my
Initial visit so I had to change my plans due to this mix up. I was hoping the dealership would do something to acknowledge the inconvenience this caused me such as giving me a discount on the first tire I paid for or giving me a new tire when they weren’t able to find my original tire that they had mistakenly removed. Overall, I’m disappointed in the service I received, especially since all my other service visits have been great.
5/2/2025
Taleen H. VERIFIED CUSTOMER
I had an excellent experience with Mark Mejia at Lexus. From the moment I arrived, he was professional, courteous, and incredibly knowledgeable. He took the time to clearly explain the service process, kept me updated throughout, and made sure all my concerns were addressed. It’s rare to find someone so attentive and genuinely committed to customer satisfaction. Thanks to Mark exceptional service, I left feeling confident and well taken care of. Highly recommend!
5/2/2025
Andrei P. VERIFIED CUSTOMER
Mark was very helpful and went the extra mile.
5/2/2025
**** S. VERIFIED CUSTOMER
Danny was great to deal with and very helpful. Thank you!!
5/1/2025
Barbara E. VERIFIED CUSTOMER
A service person came to me as I arrived, we took care of paper work, I went inside and waited about 15 minutes. I received a little training on my loner car and off I went. That afternoon I receives a call that my car was ready, I was very surprised it was ready so quickly! I went inside and waited about 10 minutes and my car was ready! Cleaned and gassed up!!
Which I really appreciated!
Thank you for an easy experience!
5/1/2025
Ramon C. VERIFIED CUSTOMER
I have been leasing cars from Lexus of Glendale for the past 18 years. I have always been extremely pleased with the Service Department. The staff is very professional and always delivers outstanding service!