Lexus of Glendale Auto Repair Service

I’m glad

Sean was friendly and patient. He also responds very quickly and made clear what my options are

Good communication; appreciate the courtesy car.

Good job

Thank you so much of Argenis he was very kind and helpful guy and appreciated a lot of his help and time! I appreciate a lot of customer service and unlimited thanks to Mr. Chris Garabedian for helping me out ! He is a generous person and a great man who has been understood without hesitation! I am grateful for everyone who helped me go through my last visit! Always trust Lexus Company! ????????????????????????☺️

Completely satisfied. Thank you

Great service of the entire staff .

Alex was very helpful with answering my questions during my 40k factory maintenance appointment. I had a few extra questions outside of the normal process and he was able to get them answered and relieve all uncertainty. His communication through text kept me updated throughout the process so I knew exactly what was going on back at the dealership. My experience was beyond satisfactory and I’ll definitely be back in to Lexus of Glendale for future appointments. Thanks Alex!

Thank you so much for everything! Alexander is the best ☺️

Fue muy atento y estoy muy content????????o

Always great service and feedback when taking the vehicle in for service.

Tony is always wonderful- very appreciative of his attentiveness.

Jorge was attentive, personable and provided excellent customer service.

Everything was smooth as silk!

Love the quick service. Marco was excellent, thank you for having such great attentive staff.

I am very satisfied with the service that was provided by Lexus of Glendale. My deepest appreciation to the staff. On a separate note, I am very interested in the Lexus GX 550. However, I was not pleased to hear that the color option that I am interested in is considered a special order/purchase. This is not a negative on Lexus of Glendale. It is a point of contention with me. I will not allow Lexus to dictate to me how I spend my money.

Well done and attentive and kind

Thank you for the great service, Mark and all the team really workers diligently to provide an optimal experience! Much appreciated.

Background: On June 3, 2025, I brought my wife’s 2021 Lexus NX 300H in for a repair and 50K service. I have fully paid for both the repair and the service. Current Issue: The repair is still incomplete because one clamp and one hose are backordered. The service staff informed me verbally that these two parts are expected to arrive in July, and that I would be contacted to bring the vehicle back once they’re available for installation. I requested written confirmation of this pending repair from both the service advisor and the cashier. Although the service advisor promised to send documentation, I have not received anything. My concern is that there is currently no written record of the promised replacement of these two missing parts, despite the fact that I’ve already paid for them. I worry that, without documentation, the service department may forget or overlook this commitment. My Disappointments are 2 fold: 1. Lack of Documentation of Pending Repair: The service department failed to provide written confirmation of the parts that remain to be replaced. All I have is a verbal assurance, which puts the **** of proof on me. This creates unnecessary stress and uncertainty. 2. Poor Communication: When I dropped off the vehicle on June 3 at 7:45 AM, I was told it would be ready in two days. When I texted back on the second day, I was told it would likely be ready by day three. However, as of day ten, the repair still wasn’t complete. I was never proactively updated about the delays — I had to reach out each time for information. Eventually, the service department gave me a discount of the repair. Overall, I am happy the vehicle is drivable but I need documentation of pending repairs.

He is very professional and attentive to the needs required. As a Lexus customer, he always has the ideal answers and solutions for any questions. He is a phenomenal employee.