After we notified the car is ready, my husband had to wait 2 hours just to pick up the car. How ridiculous is this?
5/16/2025
Jose A. VERIFIED CUSTOMER
1 day to fix my car amazing
5/16/2025
David C. VERIFIED CUSTOMER
Tony was great!!
5/16/2025
Jose Walter. VERIFIED CUSTOMER
I always have a good experience with my service.
5/16/2025
Myungjae L. VERIFIED CUSTOMER
Alex was honest, helpful, thorough, and went above and beyond to help out. I truly felt like he was so caring and will be back for all my future appointments
5/16/2025
Gabriel K. VERIFIED CUSTOMER
Good efficient and asy
5/15/2025
Kiyra H. VERIFIED CUSTOMER
Car was taken care of in a timely fashion.
5/15/2025
Byung L. VERIFIED CUSTOMER
Erik is amazing.
5/15/2025
Vanessa P. VERIFIED CUSTOMER
I have visit Lexus of glendale before n my experience was not the greatest with every advisor I had before. This time around the advisor Erick was very kind and his customer service was good.
Thank you Erick.
5/15/2025
Lara M. VERIFIED CUSTOMER
He is always been helpful, fast to respond and pleasant all the time. Excellent customer service
5/15/2025
Aykanush M. VERIFIED CUSTOMER
The customer service got improved. The service was completed before the given time. Well done!
5/14/2025
Diana R. VERIFIED CUSTOMER
Very friendly and great service!
5/14/2025
Efren R. VERIFIED CUSTOMER
excellent service
5/14/2025
Mia W. VERIFIED CUSTOMER
Came in after my sunroof combusted on the freeway. Service team told me there would be an inspection to see about coverage under warranty. The service tech lied and told me an inspection was done and it was not covered. Only when I asked for a written report did he then tell me he had lied and an inspection was not done. I then had to take my issue to Lexus corporate where they determined they would fully cover my sunroof. My service tech then informed me they were doing the repairs, I asked if the camera in my car (which I had been informed in this process had a recall) would also be repaired while with their team, he assured me it would be. When I picked up my car no service had been done to my recalled camera. Horrible experience.
5/13/2025
William F. VERIFIED CUSTOMER
Everything was great.
5/13/2025
Lorin P. VERIFIED CUSTOMER
Great job
5/12/2025
Grace M. VERIFIED CUSTOMER
He was great.
5/12/2025
Wendi V. VERIFIED CUSTOMER
Alex and team were exceptionally kind as always. Thank you!
5/12/2025
John G. VERIFIED CUSTOMER
Amazing communication from the team and great job on taking care of us. Thanks again, fantastic job.
5/11/2025
Julie C. VERIFIED CUSTOMER
Tony was great and made sure everything went smoothly. I appreciate his and Chris’s assistance with this. Thank you!