the car has problems with energy consumption. This leads to errors in the software, problems with screens, gear shifting, problems with the car's security systems. This worries me. These problems are not the first time, but the service cannot detect them
8/9/2025
Diana K. VERIFIED CUSTOMER
Sergio and Chris were very kind and helped as much as they could. I am extremely disappointed with the proposed repair and cost.
8/8/2025
Edita A. VERIFIED CUSTOMER
Great communication and service.
8/8/2025
Roderick F. VERIFIED CUSTOMER
Thank you to Korge. Very attentive!
8/8/2025
Joyce K. VERIFIED CUSTOMER
I asked to put back the roof top compartment that felll off from the last service and they did not. Also they left trash inside my car.
8/7/2025
Eduard D. VERIFIED CUSTOMER
Thank you so much Alex for your services,you do your job perfectly
Thank you so much
8/6/2025
Kristin A. VERIFIED CUSTOMER
Tony is cool.
8/6/2025
Jose C. VERIFIED CUSTOMER
Muy buen cervicio muchas gracias
8/6/2025
Rutchel C. VERIFIED CUSTOMER
Very satisfied
8/6/2025
Carrie C. VERIFIED CUSTOMER
Argenis is very friendly and helpful!
8/6/2025
Valerie P. VERIFIED CUSTOMER
I can’t spend more time on another complaint for the first complaint that result in a second complaint but quickly: the Customer Service at the location is barelyyyy scratching presence. After an initial failed service appointment, the follow up courtesy appointment was so weak it was insulting; after dropping my car off at 930a on Saturday as arranged with Chris, I heard nothing from anyone until Monday at 10am (following two unreturned texts to the Lexus question line, and two unreturned calls to Chris, and to the Service Department line). 48hrs for a courtesy detail, and complete lack of communication. 1 star.
8/6/2025
Anahid A. VERIFIED CUSTOMER
Great service at Glendale Lexus
8/6/2025
Eduard T. VERIFIED CUSTOMER
I get great service from Angel (new employee).
Wide smile , great vibe of this guy make me feel like a special customer. This is what Lexus customer deserved.
8/6/2025
Judith S. VERIFIED CUSTOMER
Excellent, transparency and professionalism.
8/6/2025
Josephine M. VERIFIED CUSTOMER
Thank you for working on our vehicle and have done the best inspections you’re required to do.
Looking forward to working with you again in our future service.
Have a good day.
8/5/2025
Diana M. VERIFIED CUSTOMER
My biggest compliments to Sergio for the service he provided. He called my insurance for the updated card.
8/5/2025
Carole H. VERIFIED CUSTOMER
Very pleasant to work with. Listened to my questions/comments. Very knowledgeable. I would like to work with him in the future.
8/5/2025
Heidi M. VERIFIED CUSTOMER
All was very quick, efficient and pleasant.
8/5/2025
Rashmi N. VERIFIED CUSTOMER
Sean was great. Lexus Glendale has been excellent with vehicle and customer care- have been coming there for about 18 yrs now. Thanks!
8/5/2025
Katelyn F. VERIFIED CUSTOMER
Sergio went above and beyond to assist with the tire reimbursement process. He was super helpful.