Christopher is professional and very patient. He answered all my questions completely and even offered advice on matters which were beyond my understanding. Christopher is a perfect example of an outstanding spokesperson for the Lexus brand.
8/13/2025
Jennifer J. VERIFIED CUSTOMER
Jorge was stellar, as always
8/13/2025
Lennie M. VERIFIED CUSTOMER
Yes, I am satisfied. Marco was very helpful.
8/13/2025
Julie S. VERIFIED CUSTOMER
He was awesome very attentive got me out in under 3 hours
8/13/2025
Tamara K. VERIFIED CUSTOMER
Sergio B. was wonderful and kind when I arrived and had me checked in quickly and got me over to the counter to get a rental car for the day. I waited 30 minutes for the rental car, which was longer than I expected, but Sergio was terrific!
8/12/2025
Jia Y. VERIFIED CUSTOMER
Everyone is super nice and they did great service!
8/12/2025
Michelle R. VERIFIED CUSTOMER
Waited 45 min for loaner car, service took longer than estimated
8/12/2025
Juan M. VERIFIED CUSTOMER
Job well done Lexus
8/12/2025
Nerses B. VERIFIED CUSTOMER
Thank you so much for Mark Mejia thank you all your stuff. I appreciate your job. All stuff are very kindly hospitable and friendly. I will recommend my friends to come there for their car service. I really appreciate it. Satisfied for service thank you thank you thank you God bless you.
8/11/2025
Hien H. VERIFIED CUSTOMER
It was suppose to be a quick and simple Xzilon service. I was told it would only a tan a couple hours so it was estimated to be finished in the afternoon. The rep told me he would give me a call when it’s finished. I waited til 5pm and still no words I decided to call and was told the return for the loaner is close so it would’ve been better to call back the next day around 9am. I had to adjust my schedule according to the expected time frame. The next day, I tried calling in and no one picked up. Tried a few more times throughout the day and finally got someone on the phone at around the afternoon. The person that answered my call had no idea if my car was ready or not. I had to stop by not knowing if it was ready or not to investigate. Apparently it’s been ready all this time. Terrible communication by the service department team
8/11/2025
Robert W. VERIFIED CUSTOMER
1.5-2 hours was 3+ hours.
8/11/2025
Felicia F. VERIFIED CUSTOMER
Service done on time and reps were professional
8/11/2025
Ninfa E. VERIFIED CUSTOMER
Thank you
8/11/2025
Cindy C. VERIFIED CUSTOMER
Chris Morey was super attentive, approachable and professional! Would love to have him there forever. Thank you for making me feel like a guest at your home.
8/11/2025
Alberto M. VERIFIED CUSTOMER
I service consultant was Danny Mata August 02 at Lexus Glendale. My car is a NX300 hybrid. I was with my wife and told him that I do not want to have cabin air filter which can be done in 2 minutes max. But my wife was complaining that she can not close the cabin drawer after checking the drawer the cabin cover was not installed properly. Only I told them not to I fixed it I was charged $56 plus labor . Please if this thing will happen again I will return the car and take it back and ask my money.
Please !
8/10/2025
Vicente L. VERIFIED CUSTOMER
Chris, from the very first interaction was great!!! Super friendly and was very communicative when it came to the diagnostics for my vehicle. Would request to work with him in the future.
Thanks
8/10/2025
Gladys J. VERIFIED CUSTOMER
Wonderful sevice
8/10/2025
Lizbeth S. VERIFIED CUSTOMER
Excellent service and super fast
8/10/2025
Jaclyn T. VERIFIED CUSTOMER
Alex is a lovely guy with a great way about it. Helpful, professional and very easy to work with. Also, Melissa at the cashier / loaner desk is a DELIGHT and very good at her job.
8/9/2025
Sara M. VERIFIED CUSTOMER
Great service, especially the guys who helped me problem solve my issues with my Iphone 16, since it wasn’t properly synching with my Lexus sound system. They were so patient and polite and helpful! Thanks so much for understanding that I needed help and for just working the issue out for me. Was the one with the Leuxs 250H.