Everything was exceptional. Jorge was incredible….so helpful and everything went so smoothly.
9/27/2025
Tom K. VERIFIED CUSTOMER
Hugo was knowledgeable, pleasant and helpfull. I was 100% satisfied with my experience with the Glendale Lexus service.
9/26/2025
Janet C. VERIFIED CUSTOMER
Please make sure to follow up with a call or text confirming the car is ready in the future. Not sure if it was a system glitch. Greatly appreciate the great service!
9/26/2025
Raghida K. VERIFIED CUSTOMER
Very good
9/26/2025
Elizabeth K. VERIFIED CUSTOMER
Yes, it was exceptional. I think the electronics technician has finally fixed my problem. I'm very happy.
9/26/2025
Seabo K. VERIFIED CUSTOMER
Thank you very much very satisfied. Service manager, and also Tony .
9/26/2025
Tammy R. VERIFIED CUSTOMER
Upon and Beyond Excellent Customer Service.
Gold Status Service.
9/26/2025
Mee Ran. VERIFIED CUSTOMER
Good
9/25/2025
Sean K. VERIFIED CUSTOMER
I don’t think I will be able to purchase a car for a while or ever. The day the car no longer can be driven, I will stop using a car altogether. I financially can’t. I don’t foresee buying a car ever in the future regardless of brand. The customer service was good if that is what you are curious about.
9/25/2025
John Y. VERIFIED CUSTOMER
1. Had to get a transmission reset on a gx550 with 400 miles/it was performed
2. Asked to get the s flow programmed to be off. Online forums indicated that it was no issue and many dealers could it easy. Someone came and hooked up a laptop and claimed the issue was resolved. It was not
3. Ask to see if traffic jam assist was working as I could not engage. Hugo reported there was no “traffic” to test it
4. After my car was ready had to wait 30 mins
So not satisfied at all. Had been to Keyes and decided to try you all. Probably won’t do that again
9/25/2025
Alan F. VERIFIED CUSTOMER
As always it was efficient and well explained.
Sean did a great job and your entire team is well trained in customer service.
9/24/2025
Heidi L. VERIFIED CUSTOMER
Sean was very helpful when I had issues with my proof of insurance. He eventually had to call me an uber but that was a great solution. He also finished my service quickly so that I could pick up my child from daycare on time.
9/24/2025
Anderanik O. VERIFIED CUSTOMER
The service was great and the representative was very kind and helpful. Thank you so much.
Anderanik and Suzan Ohanessians
9/24/2025
Michael J. VERIFIED CUSTOMER
Service Advisor Sean was great.
9/24/2025
Katrin E. VERIFIED CUSTOMER
Surgical was very caring and he tried his best to keep give me the best service. Thank you
9/24/2025
Olivia E. VERIFIED CUSTOMER
Great service. Friendly fast and efficient!!
9/24/2025
Grace E. VERIFIED CUSTOMER
Danny Matta always provides quality service and makes me happy to visit and have maintenance done. He provides high quality client experience and very pleased all the time
9/24/2025
Anush K. VERIFIED CUSTOMER
Hugo, from sales department was amazing, very professional, kind and very genuine. He deserves a promotion have a grate customer service skills.
9/24/2025
Linda O. VERIFIED CUSTOMER
All went well except there was an attempt to charge me $160 for scheduled service, even though we have a pre-paid service contract, this contract was known and brought up by the service advisor at drop off.