I’ve always appreciated the great service at Lexus Glendale, that always gets 100% satisfaction for me. I think Sean has the potential to be a really good serviceman- I mentioned to him regarding my front bottom right bumper, which seem to have popped the locking pin as I ran into a garbage bag in the disgracefully dirty part of downtown LA, it’s slightly opened and separated from the fiber glass bumper, he said he’ll have the tech look at it but after getting my car at EOD, though I wasn’t expecting it will be fixed - I didn’t get a comment Nor a report about it. At least if there’s something to be done at a fee, I at least could consider it. Oh well. Maybe next time, that’s the Only disappointing part of this service but overall great job as always.
10/3/2025
Suttiroj W. VERIFIED CUSTOMER
He’s so nice next time if i come to lexus service again i request his name on next appointment.
10/3/2025
Marie C. VERIFIED CUSTOMER
Communication with Lexus of Glendale has been hit and miss. Came in for a diagnostic test with Tony Chavez this past Sat, Sept 27 at 7:45a. He told us the car would be ready at noon (as we had a wedding to attend) but had to call at 2p to inquire about the status of the vehicle after leaving Tony multiple messages and a return call request. Additionally, we had questions regarding the diagnostic findings and decided to go through Chris Garabedian. This past Tuesday, he informed me he would give me a call back after speaking with Tony and the technician. That call never came in.
10/2/2025
Ana C. VERIFIED CUSTOMER
As always, the service department and the advisor were great. I bought my first Lexus in 2002 and the one I am driving now in my 2012. I have always taking my cars to Lexus and the service has always been outstanding.
10/2/2025
Lawren C. VERIFIED CUSTOMER
Lexus of Glendale is one of the reasons - I look to purchase a Lexus first above other brands.
10/2/2025
Robert H. VERIFIED CUSTOMER
Tony Chavez is the best Service Rep I have had. He knows your products and can help me navigate all the ins and outs of our 2 Lexus autos. Highly recommend him.
10/2/2025
Celinda P. VERIFIED CUSTOMER
Dealing with Lexus of Glendale has been a positive experience. I especially like Danny Mara as my service advisor. He took my concerns seriously and I felt I was getting personal attention.
My Lexus now is fabulous inside and out.
10/2/2025
Lusine S. VERIFIED CUSTOMER
Thank you for all customer service it was very professional
10/1/2025
Daniel R. VERIFIED CUSTOMER
5 stars
10/1/2025
Albrik Z. VERIFIED CUSTOMER
Much appreciated indeed for all the help from one and only Tony Chavez.
Thank you
10/1/2025
Gerardo B. VERIFIED CUSTOMER
Argenis was excelent, first time I interact with him, he was knowledgable and friendly. Very sayisfied
9/30/2025
Dawn W. VERIFIED CUSTOMER
No
9/30/2025
Claudia C. VERIFIED CUSTOMER
Jorge is the best! He recently started assisting me after Jerry left and I thought I was not going to be able to get the excellent service I received previously but I was wrong. He made me feel very well taken care of and made me feel at ease. Lexus is lucky to have him!
9/30/2025
Knarik S. VERIFIED CUSTOMER
Thank you to Erik Ucelo and Chris Garabedian for always going above and beyond for my family and our Lexus needs. We are very grateful.
Best,
The Sharamatyan Family
9/29/2025
Fatima R. VERIFIED CUSTOMER
All concerns or questions were answered. Broken down into details, fast, & efficient.
Thank you.
9/29/2025
Alex Y. VERIFIED CUSTOMER
Great, fast service. Honest answer and efficient. Thank you.
9/29/2025
Nollie M. VERIFIED CUSTOMER
Commendation for Chris and Danny
I’d like to recognize Chris (Service Manager) and Danny (Service Advisor) for their outstanding service while handling the necessary corrections on my Lexus ES 350.
Chris’s leadership and attention to detail ensured everything was completed flawlessly, and Danny’s clear guidance made the process smooth and worry-free. Together they went above and beyond to keep my vehicle in top condition.
I am giving them the highest rating in my customer review and will also reach out to Lexus Corporate to personally commend their exceptional service.
—Nollie
9/29/2025
Raymond N. VERIFIED CUSTOMER
The service was excellent as always!
9/28/2025
Josephine C. VERIFIED CUSTOMER
I went to pick up my car and discovered a break on my tail light on the drivers side which probably occurred before I took the car to the shop and all I wanted was a quotation for installation of the tail light. The cost of buying it was $741 including tax and installation was $278 but in order to get a discount on installation I was supposed to speak to the boss,Chris. Mr Chris was extremely busy helping others or talking to someone on the phone and I was just standing out there asking for help but everyone appeared so busy or not available to help at all until a kind gentleman Mark Mejia tried to help me out, but I still didn’t get the discount I thought I would get especially being a loyal Lexus customer for over 12 years. They just seemed too busy really, I left feeling dissatisfied but otherwise the service of the car was good.