I showed up to drop off my truck for an oil change or maybe a 25K mile service. I waited like 14 minutes as the only woman who came out was the blonde gal - who seems to be a natural born leader. The rest waited for people to enter the bay. I wanted to leave and get to work. The rest of us on line just waited and I went into the wrong row as I didn’t want to be on the lane for traffic and he told me to move and wait/. My SA was fine and checked me in quickly. The mechanic was also fast and sent me a great video. But showing up with a $150 bill for an oil change when I only had 4K miles on the tires since last rotation - and fyi I get those for free at Discount Tire as I have aftermarket wheels - pissed me off. I showed up to pay and it was $150 and I only needed an oil change and not rotation and I feel a bit raped over the cost. But my time is valuable as this was done via my work day so I paid and left. You need to make sure customers are a priority and I will likely just go to an oil change place for the convenience and time needed for y’all/. Let me know when I’m getting my new engine. Do better. Show some hustle and care.
4/10/2026
Noe P. VERIFIED CUSTOMER
Excellent customer service
4/10/2026
Rosalia O. VERIFIED CUSTOMER
Extremely satisfied with service, great atmosphere!
4/10/2026
Alejandro B. VERIFIED CUSTOMER
Me atendió con excelencia y con profesionalismo y me ayudó con mi problema y me explicó muy bien
4/10/2026
Bertha B. VERIFIED CUSTOMER
Estoy totalmente satisfecha
4/9/2026
Vickie D. VERIFIED CUSTOMER
Great service. Thank you for being respectful
Of time!
4/9/2026
Guadalupe N. VERIFIED CUSTOMER
Since I first called he was great. His customer service is top. I really hope to get him again next time.
4/8/2026
Carlos D. VERIFIED CUSTOMER
Absolutely Amazing People who work there
4/8/2026
Brenda M. VERIFIED CUSTOMER
He was kind, helpful, & keep us posted
4/8/2026
Neil L. VERIFIED CUSTOMER
Manager, Robert, made everything right. Thanks sir.
4/8/2026
Kimbrel F. VERIFIED CUSTOMER
Jackie is awesome. Always tries to go the extra mile!
4/7/2026
Jorge R. VERIFIED CUSTOMER
Always do a great job
4/7/2026
Linda P. VERIFIED CUSTOMER
Crystal King is rememberable and one of your best employees. I bet you already knew this! She is a very hard worker and knowledgeable of your policies and processes. It is great to go to a business and be given great customer service!
4/7/2026
Larie M. VERIFIED CUSTOMER
I went in for my 25,000 mile service. I thought that included an oil change. It did not. Noe took the time to explain to me why it was not included. It was not part of the 25,000 mile service and therefore I had to pay for it out of pocket. Noe got me checked in right away and the service time was as I was told. 1 hour.
4/5/2026
Martha U. VERIFIED CUSTOMER
Excellent work
4/4/2026
Phillip B. VERIFIED CUSTOMER
Waste of my time
4/3/2026
Don M. VERIFIED CUSTOMER
Thank you
4/3/2026
Rubiny T. VERIFIED CUSTOMER
EL SERVICIO FUE PÉSIMO, ENTREGUÉ MI CARRO A LAS 8AM Y PARA HACERLE EL CAMBIO DE ACEITE Y CAMBIARLE 1 PIEZA SE DEMORARON 8 HORAS