Had an appointment but oil change still took almost 3 hours. Was given no updates and was NOT called when my vehicle was ready. I drove up there myself and saw it sitting where the completed cars are. Will not be returning.
4/29/2026
Kieu-Mai V. VERIFIED CUSTOMER
Jackie is such a pleasant person! She explains everything to me in a way that I can understand and she helps me to make good choices for the maintenance of my vehicle. I trust her expertise! I always choose her for my appt because I know I’m in good hands. Thank you!!! ????
4/29/2026
Israel G. VERIFIED CUSTOMER
When you text a customer you should stand by to get a text back. And also when customers call you, you should do everything to calm them back. I called a few weeks ago for new tires. Business called me once then I called again because I had a few questions about other tires. I was never given a call back after a few calls and messages. I have been buying Toyotas for over 20yrs and not any other brand. I feel that lithias odessa store service has gone down considerably. You ca tell since the service department turns employees like clock work. No one stays.
4/28/2026
Jesse S. VERIFIED CUSTOMER
Of course
4/28/2026
Jose E. VERIFIED CUSTOMER
Muy buen servicio
4/26/2026
Manojkumar P. VERIFIED CUSTOMER
I was recommended to change my cabin filters and i accepted the recommendation. But when I got my car the AC stopped working. When I went back to check I was treated rudely especially by the Manager.
4/25/2026
Hector V. VERIFIED CUSTOMER
They are so thoughtful in highly thinking of a customer and the needs wanted and needed , I felt appreciated there in Odessa by Jacqueline. As well as other employees.
4/24/2026
Gemma R. VERIFIED CUSTOMER
Was trying to charge the cabin filter when i said no & was mad i told him i said no after saying no was being rude to me
4/24/2026
Minerva D. VERIFIED CUSTOMER
Its a good visit. Good job
4/24/2026
Cherie M. VERIFIED CUSTOMER
Alex was very friendly and knowledgeable and got my vehicle in and out.
4/23/2026
Marco O. VERIFIED CUSTOMER
Karen was very professional and communicated through email promptly. She resolved my issue in a timely manner. Awesome job!
Thank you.
4/23/2026
Melissa L. VERIFIED CUSTOMER
the only thing was no one talked to me about anything about what they did or found out,
4/22/2026
Jose M. VERIFIED CUSTOMER
Excelent
4/22/2026
U T. VERIFIED CUSTOMER
Jacqueline was fantastic! She was polite, kind and knew the exact services we needed. She is a prime example of having a servants heart mentality and going above and beyond. She deserves a raise!
4/22/2026
Richard M. VERIFIED CUSTOMER
Karen is great!!!! She had me in and out and explained everything they were doing.
4/22/2026
Abigail C. VERIFIED CUSTOMER
Fast and nice service
4/21/2026
Armando E. VERIFIED CUSTOMER
Thanks
4/19/2026
Marcos L. VERIFIED CUSTOMER
Mr Lopez was polite, well mannered, and very professional. He explained everything well and we will definitely schedule with him again.