Manager, Robert, made everything right. Thanks sir.
4/8/2026
Kimbrel F. VERIFIED CUSTOMER
Jackie is awesome. Always tries to go the extra mile!
4/7/2026
Jorge R. VERIFIED CUSTOMER
Always do a great job
4/7/2026
Linda P. VERIFIED CUSTOMER
Crystal King is rememberable and one of your best employees. I bet you already knew this! She is a very hard worker and knowledgeable of your policies and processes. It is great to go to a business and be given great customer service!
4/7/2026
Larie M. VERIFIED CUSTOMER
I went in for my 25,000 mile service. I thought that included an oil change. It did not. Noe took the time to explain to me why it was not included. It was not part of the 25,000 mile service and therefore I had to pay for it out of pocket. Noe got me checked in right away and the service time was as I was told. 1 hour.
4/5/2026
Martha U. VERIFIED CUSTOMER
Excellent work
4/4/2026
Phillip B. VERIFIED CUSTOMER
Waste of my time
4/3/2026
Don M. VERIFIED CUSTOMER
Thank you
4/3/2026
Rubiny T. VERIFIED CUSTOMER
EL SERVICIO FUE PÉSIMO, ENTREGUÉ MI CARRO A LAS 8AM Y PARA HACERLE EL CAMBIO DE ACEITE Y CAMBIARLE 1 PIEZA SE DEMORARON 8 HORAS
4/3/2026
Gary B. VERIFIED CUSTOMER
Good job, quick service, and Francisco notified me and asked questions during service.
4/3/2026
Nicholas E. VERIFIED CUSTOMER
All
good for now!
4/2/2026
Carl C. VERIFIED CUSTOMER
She was very professional. When I arrived early for my appointment to have oil changed, she informed me I had 4 recalls. She told me it will take a several hours to get them taken care of. I told her I would wait as long as I needed.
She pushed my truck through and they completed everything by noon.
I will be back as I have grown accustomed to great service provided here.
4/2/2026
Chris G. VERIFIED CUSTOMER
I made an appointment a week in advance and it took over 2 hours for a simple oil change.
Your online system wouldn’t allow me to include the recall item to install software for the screen and was told that it would be another 2 hours to do that.
I will not be coming back to Lithia for service.
4/1/2026
Jovita O. VERIFIED CUSTOMER
Ms Karen Hernandez is very attentive of what my Highlander needs. Thanks!
3/31/2026
Dennis D. VERIFIED CUSTOMER
She was very professional and courteous. Will definitely return and ask for her to deal with
3/31/2026
Tollis B. VERIFIED CUSTOMER
Excellent service I am from out of state and I was worried about the service
If you are from the area or didn’t purchase the car from that dealership. Your service was excellent and I am happy to be a Toyota owner.
3/31/2026
John S. VERIFIED CUSTOMER
Karen was great, being my first visit into the service department, she explained the process beforehand. As I waited I was updated through text and when my truck was ready she brought over the paperwork and explained what services were performed. I was in and out in less than an hour.
3/31/2026
Susana E. VERIFIED CUSTOMER
Karen Hernández was Very police, respectful & always willing to help.