Lithia Toyota of Odessa Auto Repair Service

I’m not sure what the point of making service appointments is, if either that same time gets double booked or people still get put ahead of you. close to a 3 hour wait for an oil change and tire rotation is a pretty ridiculous wait time. I’m glad I didn’t have anywhere I needed to be until after 1pm so I was able to wait for 3 hours. Made an appointment for 9:30, I left the dealership at 12:05. My vehicle wasn’t put on the lift until 11pm and I received my keys at 12.

2hours for an oil change when I had a scheduled appointment is rediculous

U guys were very helpful & I was pleased with service.

They very were helpful

Good Job thank you.

Thanks to the reliability issues of the Tundra and the experience of the 2 visits to lithia Toyota I've traded in and gotten rid of my Toyota truck and don't plan on getting one ever again

Left cords just hanging in my car

Jacqueline was friendly, professional and informative. When I noted I was walking over to grab lunch while I waited she offered the free shuttle pickup. Although not needed, the offer was appreciated. My car was serviced timely and quicker than anticipated, which was much appreciated. Friendly smiles, hellos and goodbyes go a long way in customer service and I appreciated her and the other techs doing so.

It took 4 days for diagnostic and fluid changes. Brought it in Tues and got it back Friday. Waited 2 hours to get a ride for pick up. Jackie is very nice knows how to deal with the clients. The service is costly , I hope the work done is all worth it. Thank you.

Nice people

She was very helpful and always kept me updated on the status of my vehicle

It took to long to get truck fix i put in shop march 9 and its may 8th and just getting my truck.. i would ask to speak with managemnet and i would never get call back. Finally the 3rd time i spoke with management.. i feel managenment did not do eough to help out get transmission sooner instead of having to wait. I did not even get offer a discount because of waite time or heck keep customer happy... i should know better customer service dose not exictis no more..

Great service and quick! Thank you!

I really liked you service and wasn’t there very long.

Josh was very informative! Great guy!

Alex was superb! Best courtesy treatment I’ve received at Toyota! Hope your establishment will seriously do everything to continue offering the opportunity in keeping him! Alex was very attentive and courteous in focusing on my concerns and needs! Martha Del Rio

Very professional, friendly, and incredibly helpful.

Lithia Toyota has the worst service department I've ever experienced. A year ago I quit bringing our vehicles in for oil changes because it is at least a two to three hour process. This time was much worse. I brought my 2024 Tundra on on Wednesday with an 8:30 appointment. I had 2 safety alerts, an oil leak around the transmission, & the auto switch on the wipers did,nt work. I did not get a report until the next day. Why have an appointment if you are nit going to look at my vehicle until the next day? The service writer didn't even check to see that I had extended warrantee so she gave me an estimated price for something that was covered under warrantee. So now she has to wait two days to get the warrantee work approval. Why take so long? How my truck has been there for a week. You dud replace the cracked driver seat in yhe first couple of days maybe thats because I paid out of pocket for that. It seemed like the warrantee work was slow tracked, maybe because I was not paying for that. After the warrantee work was approved, then the parts were ordered and I had to wait 3 days for the parts. After the repairs were done there was sto a leak. My truck sat in the same covered parking spot behind the facility for a week. The only time I got a report from the service writer was after I called or text asking for a report. Then it was the same old report waiting for parts or whatever excuse was appropriate. I do not plan on bringing vehicle back to Lithia unless there is no other choice. I have bought 4 trucks from you. I love Toyota products but your service ****.

I sent the new fluid in for analysis. The results were the same. Said that the fluid needs changing!

Excellent service car drives much better.