Love Jacqueline! She is always so sweet and helpful!
7/14/2026
Richard M. VERIFIED CUSTOMER
Karen always takes care of me. She’s the best
7/14/2026
Ruben G. VERIFIED CUSTOMER
Your service employee was very polite and professional..
Awesome people
7/12/2026
Jessica G. VERIFIED CUSTOMER
I want to give 1000% compliments to Karie my service rep. She was awesome! Very sweet and so helpful! Ive been going there for years and she is the best one yall have ever had! She deserves to be recognized!
7/10/2026
Javier C. VERIFIED CUSTOMER
As always, Toyota of Odessa delivers on service. Jackie kept me informed on status of vehicle and parts status. Thank you Jackie.
Took my truck for second inspection after Midland Texas Toyota told my wife she needed brakes and rotors turned on a car with 19385 miles .The same service technician also never even mentioned a leaking c v joint axle which should have been under warranty. Very upset that dealership tried to sell an unneeded service to my wife.
Very satisfied with Odessa Lithia Toyota ????????????????
7/10/2026
Aidaly M. VERIFIED CUSTOMER
.
7/10/2026
Kristy M. VERIFIED CUSTOMER
She was friendly at check in.
She has a people personality.
Answered my question when I had trouble uploading the video from the technician.
Too bad she was not the person who checked me out.
7/10/2026
Shawn M. VERIFIED CUSTOMER
Love the video and commentary on the service text. Technician noted any faults with recommended remedy.
7/10/2026
Yadriel U. VERIFIED CUSTOMER
Todo bien
7/10/2026
Dawn J. VERIFIED CUSTOMER
From drop off to pick up, the experience was top tier. Karen was so helpful and even helped me figure out some of the driver assistance features. The whole process seemed like a well developed system. This was so different from our previous experiences at a nearby dealership. Thank you!
7/9/2026
Carmen S. VERIFIED CUSTOMER
Excellent service
7/9/2026
Connor W. VERIFIED CUSTOMER
Karen was very helpful in the process and sent me my inspection report in a timely matter. All services war performed without issue. Will be coming back.
7/8/2026
Ron S. VERIFIED CUSTOMER
Wow. What an incredible experience. Karie was so kind and helpful. I have a new Lexus LX700h. Needed oil change and didn’t want to drive to Dallas. Robbie Richards used to work for us at Sewell Ford. He is doing a great job with your organization. Great service. Thank You
RonSewell
CEO
Sewell Ford
7/8/2026
Fidel H. VERIFIED CUSTOMER
I’ve called several times to get an appointment and left and still no one has called me back
7/8/2026
Richard M. VERIFIED CUSTOMER
Karen is great. She met me at the drive in and took great care of me. Got my truck serviced and ordered tires for me for next week. I do a lot of driving and Karen always gets me in and out quickly.
Richard M
7/8/2026
Ruben R. VERIFIED CUSTOMER
I took my truck in for some repairs and paid $1,300 and 2 out of the 3 things were repaired.
The same issue with my traction light is continues and they didn’t repair it. I left it an extra 2 days for further diagnosis and they said I needed a new fuel pump for another $1,300. Fuel pump has nothing to do with traction control light coming on.
7/7/2026
Shaunda M. VERIFIED CUSTOMER
We really liked our salesman! He seemed honest and friendly, the opposite of a used car salesman.
7/7/2026
Freddie F. VERIFIED CUSTOMER
Im very satisfied my new 2026 toyota camry thank you so much....
7/7/2026
Scott D. VERIFIED CUSTOMER
I was treated very well. I am very happy
7/7/2026
Ruben R. VERIFIED CUSTOMER
1) No one answers phones in service department and you get transferred to call center that takes all your info and still no one calls you back.
2) I took my truck in for traction control light on, transmission pan gasket leaking, rear transmission yoke seal leaking. There was no indication drive shaft was ever removed so I had to give Francisco and tech the benefit of the doubt.
3) Traction control light was only reset and turned back on before I left parking lot so I returned it to service. I had to leave vehicle 2 more days for them to “further diagnose” to say my truck needed a fuel pump. Nothing to do with traction light.
I decided to take my truck cause I was not fixing to pay another $1,300 specially after Francisco couldn’t guarantee that would fix the traction control issue.
I strongly believe that’s the whole purpose of taking your vehicle to a dealer to get diagnosed right the first time with the proper factory software. My truck is still not repaired, What do yall recommend?