Lithia Toyota of Odessa Auto Repair Service

She was very helpful and always kept me updated on the status of my vehicle

It took to long to get truck fix i put in shop march 9 and its may 8th and just getting my truck.. i would ask to speak with managemnet and i would never get call back. Finally the 3rd time i spoke with management.. i feel managenment did not do eough to help out get transmission sooner instead of having to wait. I did not even get offer a discount because of waite time or heck keep customer happy... i should know better customer service dose not exictis no more..

Great service and quick! Thank you!

I really liked you service and wasn’t there very long.

Josh was very informative! Great guy!

Alex was superb! Best courtesy treatment I’ve received at Toyota! Hope your establishment will seriously do everything to continue offering the opportunity in keeping him! Alex was very attentive and courteous in focusing on my concerns and needs! Martha Del Rio

Very professional, friendly, and incredibly helpful.

Lithia Toyota has the worst service department I've ever experienced. A year ago I quit bringing our vehicles in for oil changes because it is at least a two to three hour process. This time was much worse. I brought my 2024 Tundra on on Wednesday with an 8:30 appointment. I had 2 safety alerts, an oil leak around the transmission, & the auto switch on the wipers did,nt work. I did not get a report until the next day. Why have an appointment if you are nit going to look at my vehicle until the next day? The service writer didn't even check to see that I had extended warrantee so she gave me an estimated price for something that was covered under warrantee. So now she has to wait two days to get the warrantee work approval. Why take so long? How my truck has been there for a week. You dud replace the cracked driver seat in yhe first couple of days maybe thats because I paid out of pocket for that. It seemed like the warrantee work was slow tracked, maybe because I was not paying for that. After the warrantee work was approved, then the parts were ordered and I had to wait 3 days for the parts. After the repairs were done there was sto a leak. My truck sat in the same covered parking spot behind the facility for a week. The only time I got a report from the service writer was after I called or text asking for a report. Then it was the same old report waiting for parts or whatever excuse was appropriate. I do not plan on bringing vehicle back to Lithia unless there is no other choice. I have bought 4 trucks from you. I love Toyota products but your service ****.

I sent the new fluid in for analysis. The results were the same. Said that the fluid needs changing!

Excellent service car drives much better.

None

Service and courtesy right on par. Jacqueline is always a pleasure to deal with

Great customer service THANK YOU

Joshua was very knowledgable and courteous. He made sure the service was completed and gave me a full report.

We had a great experience with the service department. Courteous and prompt. Even the young man that took me and picked me up from WalMart was friendly.

Thanks

I was expecting a 2 1/2 hour wait or more but was pleasantly surprised when my car was done in about 1 1/2 hours or so. I bought my car ay Lithia Chevrolet but have bought 3 vehicles at Lithia Toyota. I prefer the service at Toyota. Great service!

Very kind and professional. He explained everything my car currently has going on and will need in the future. He was honest about the wait time and kept updating me about my car's status throught the process.

Karen has always been professional and great to work with.

Joshua was very professional and courteous