Lithia Toyota of Odessa Auto Repair Service

Noxie Romano and everyone at Toyota were so helpful and made it a positive experience!

They did a great job all around.

Crystal is the best even with dealing with that rude Kim at Allstate she held her cool and was very professional crystal is way kewl in my book

Good attention

I feel like I got scammed out of 200$. You charged me to run diagnostics on my car then told where you were going to start and if that didn't fix it you were still going to charge me 345$ and move on to the next step. I feel like you were just going to try different things until you fixed it and charge me for it

I waited over 2 hours for an oil change and had to leave without getting it completed. I showed up to my appt early and waited patiently for my vehicle. I never once was notified about the wait time or even offered a water while I waited. What is the point of scheduling an appt and showing up on time if I still have to wait hours for anything to be done!

Called me several times through out the day saying they couldn't find a problem. I told them several times its not starting correctly. After the fourth call they said it was the starter. The whole time im being charged labor whilst you guys are twidling your thumbs. Plus the inside of my door clearly reads 30 psi for my tires yet all four tires were filled until 38 psi. I was out of a vehicle for almost a week and over charged on labor. Thats not how your supposed to treat your customers

The service provided by Cristal was very poor; they didn't actually perform the work that should have been done on the vehicle, and it was left in bad condition.

Karen is very supportive and kind. I do appreciate for her business. I strongly recommended her.

Crystal did an excellent job processing my needs and explaining everything needed in a timely manner.

I was charged via warranty for a "new" tire. Yet I received the same tire back, and the repair was so sub quality that it was flat by morning. I will be returning tomorrow for a new tire.

This actually being my very 1st brand new vehicle ive purchased i was unsure how exactly this maintenance was to be done but from start to finish this process was super easy and my advisor Karen Hernandez introduced herself prior to the appt so I felt more at ease for the whole situation. Love my 2026 Tacoma and my lithia team is the Best !!!

I have tried to make a comment but I guess it's to long, I have alot to say and can be reached at ****-****-xxxx

I’m busy, later

This is nothing to do with Karen. Every time I go for maintenance the minimum is 2hrs there. That is ridiculous long time for an oil change and tire rotation. It doesn't matter if you have an appointment or not its still takes forever. I never get out of a maintenance under $200 and spend way to long.

No comment

Jackie would not respond to my messages. This is not the first time we have had to ask for a different service representative because of her dishonesty and with all due respect, I’m not sure how she’s still employed with Toyota. We had also asked for a loaner but was told it would be finished in a day and a day turned into longer, leaving me commuting out of town for work in a vehicle that was not dependable. Now I’m told that if the issue continues (because it wasn’t repaired properly the first time either), that it will no longer be covered at all so now with only 400 miles left of my warranty, I am hoping that it was in fact repaired.

I would really like to speak to a supervisor the more I have been thinking about it. I was in for my 20,000 mile service which is included with the vehicle. I had recently got new tires. I was told the locking lugs had been stripped. They “noticed” when they were trying to put the tires back on from rotation. I was informed I needed to buy new lugs and key. Understandable… but I was also charged $168.93 labor on top of the parts… they were already doing the rotation and couldn’t get the old ones on. So I purchased new… and still doing what they needed included in the service I was charged that amount to put the lug nuts back on that they already had to do anyway? I was already late getting back to work after the nearly 2 hours of the young techs constantly coming back in to ask questions. If I would have finally walked up there and asked if there was an issue… who knows how long I would have been in there. I have never had an issue up there… but I am absolutely disgusted by how this was all handled. I really would appreciate a call in the morning. I have full intentions on come up there to speak to someone in charge about it tomorrow if not. As I said if I wouldn’t have already been up there for nearly 2 hours and late getting back to work I would have disputed it today. Please reach out to me. ****-****-xxxx

Conner was awesome. Appreciate the great work the service department does!

Okay