I was never updated on my vehicle maintenance issue. My car was in shop almost 4 days never er received a call and I never heard back on any updates. I called all day and nobody ever answered the phone. I had to catch a ride twice to check on my car. Not happy with service
5/20/2026
Tom S. VERIFIED CUSTOMER
The service manager was very courteous. But the technician left my back seat in shambles. He could’ve at least pit it back together. I didn’t appreciate that now my srs sytem light is on and it wasn’t before. I’ll eventually get it fixed but not there. Should have went to Midland they don’t charge for the first hour of diagnotics. Odessa tried to sell me a bunch of services I could do myself. I checked the engine air filter and it wasn’t dirty. The tech said it was. You should stick with the ptoblem at hand not try to rip people off.
5/17/2026
Michael P. VERIFIED CUSTOMER
Yeah, he was the nicest guy in the whole place. Amazing. He going to the market on kindness, when I pinch my **** on those barstools, it’s not a good looking there with those broken chairs. Gotta get them out of there, thanks again for all your help have a healthy and prosperous life
5/16/2026
Ericka T. VERIFIED CUSTOMER
Awesome! Great communication!
5/16/2026
Karen H. VERIFIED CUSTOMER
Francisco did an amazing job! He explained in detail everything my vehicle needed.
5/16/2026
Marichu P. VERIFIED CUSTOMER
Jacqueline did a superb job in assisting me today. The service team did a great work with my car. Very smooth experience and transaction.
5/16/2026
Rita D. VERIFIED CUSTOMER
Karen did an excellent job and provided excellent service
5/15/2026
Raymond B. VERIFIED CUSTOMER
Very timely as we had to get to Dallas. Much appreciated.
5/15/2026
Gary P. VERIFIED CUSTOMER
Crystal King did a fantastic job getting us an appointment and following through with the work on day of appointment
5/14/2026
Linda P. VERIFIED CUSTOMER
Thank you for working me in today
5/14/2026
Cody Z. VERIFIED CUSTOMER
I’m not sure what the point of making service appointments is, if either that same time gets double booked or people still get put ahead of you. close to a 3 hour wait for an oil change and tire rotation is a pretty ridiculous wait time. I’m glad I didn’t have anywhere I needed to be until after 1pm so I was able to wait for 3 hours. Made an appointment for 9:30, I left the dealership at 12:05. My vehicle wasn’t put on the lift until 11pm and I received my keys at 12.
5/13/2026
Karen G. VERIFIED CUSTOMER
2hours for an oil change when I had a scheduled appointment is rediculous
5/13/2026
Robert K. VERIFIED CUSTOMER
U guys were very helpful & I was pleased with service.
5/13/2026
Ngoc N. VERIFIED CUSTOMER
They very were helpful
5/12/2026
Francisca T. VERIFIED CUSTOMER
Good Job thank you.
5/12/2026
Marty S. VERIFIED CUSTOMER
Thanks to the reliability issues of the Tundra and the experience of the 2 visits to lithia Toyota I've traded in and gotten rid of my Toyota truck and don't plan on getting one ever again
5/10/2026
Isabel H. VERIFIED CUSTOMER
Left cords just hanging in my car
5/10/2026
Mari R. VERIFIED CUSTOMER
Jacqueline was friendly, professional and informative. When I noted I was walking over to grab lunch while I waited she offered the free shuttle pickup. Although not needed, the offer was appreciated. My car was serviced timely and quicker than anticipated, which was much appreciated. Friendly smiles, hellos and goodbyes go a long way in customer service and I appreciated her and the other techs doing so.
5/9/2026
Nenita M. VERIFIED CUSTOMER
It took 4 days for diagnostic and fluid changes. Brought it in Tues and got it back Friday. Waited 2 hours to get a ride for pick up.
Jackie is very nice knows how to deal with the clients. The service is costly , I hope the work done is all worth it. Thank you.