My history could not be found even though I purchased my vehicle there. I was told my vehicle was a v8 even though it’s a v6. I couldn’t get an answer from the assistant why the service was recommended (time or mileage). I had to get a manager for clarification of what and when additional service was needed. I checked with another company and they quoted me roughly 1/2 the price of all four services needed. I’m very disappointed in my local Lexus dealer.
6/3/2026
Jack D. VERIFIED CUSTOMER
It was very hard to understand Billy today with a mask on. Since he was sick, I appreciate he had the mask, but I still had to ask him “what?” or “pardon me?” several times. He needs to speak up quite a bit when he has a mask on.
6/2/2026
Greg P. VERIFIED CUSTOMER
First visit to the dealership. Very happy with the service received from Jay and the mechanical staff.
Thank you very much.
6/2/2026
Renee S. VERIFIED CUSTOMER
Vi was great, but the time estimate was way off. I dropped it at 9:30. It was supposed to be ready at 12:30, but it wasn’t ready until after 2:30. Fortunately I had a loaner, but would have appreciated a more accurate estimate or more text updates. I do like the dealership and service dept.
6/2/2026
Steven B. VERIFIED CUSTOMER
Great service
6/1/2026
Katie H. VERIFIED CUSTOMER
Vy and Eirik were great. Love this dealership and the people I interacted with.
6/1/2026
William S. VERIFIED CUSTOMER
Billy is always super polite and professional. He made sure I was finished on time since I had another appointment which I really appreciate. Thank you sir.
5/31/2026
Michael P. VERIFIED CUSTOMER
Excellent service, good communication no complaints.
5/30/2026
Cheryl B. VERIFIED CUSTOMER
Very timely and pleasant to work with
5/30/2026
Sarah O. VERIFIED CUSTOMER
Roberto **** is very professional and know the Lexus GX 550 very well
5/30/2026
James H. VERIFIED CUSTOMER
Roberto and Billy were great—fantastic all around service!!
5/30/2026
Sarah J. VERIFIED CUSTOMER
My first time in with the new car. Friendly staff and helpful.
5/30/2026
Barbara R. VERIFIED CUSTOMER
Billy Bailey is one of the reasons that I’ll purchase another Lexus in the future!
5/30/2026
Michael A. VERIFIED CUSTOMER
Jay is professional and friendly.
5/29/2026
John R. VERIFIED CUSTOMER
One suggestion - when a customer doesn't respond to your texts, maybe call them. I never received the texts and had to call in, myself, at 3pm to ask about the progress.
5/29/2026
Michelle H. VERIFIED CUSTOMER
Always have a good experienced and great service received. Thank you!
5/29/2026
Rocky B. VERIFIED CUSTOMER
All good experience.
5/29/2026
Joann S. VERIFIED CUSTOMER
He was straightforward, listened to what I had to explain, and did not try to push anything extra.
5/29/2026
Osvaldo P. VERIFIED CUSTOMER
Vy Nguyen was very professional and friendly. She answered all my questions. She works with great integrity. I am very grateful for her service. Thank you very much, Vy Nguyen.
5/28/2026
Ted N. VERIFIED CUSTOMER
Roberto was an excellent service advisor. He guided the Lexus service team to complete all maintenance actions accurately and professionally. He kept us updated on progress and final results in a timely manner. Working with Roberto was very pleasant; his customer facing skills are fantastic.