The customer team and driver are very pleasant and professional. Thank you
9/18/2025
Brandon B. VERIFIED CUSTOMER
We spent almost 3hours for an oil change and tire rotation. It was so long my wife didn't even want the car wash. Rachel was nice and very professional.
9/15/2025
Sue K. VERIFIED CUSTOMER
I just got home and checked out my car. No one has taken my car out. My passenger side door has been chipped as though it was opened against something in two areas. The rest of my car is fine but my passenger door is chipped on the door frame. I’d like someone to contact me regarding this.
9/15/2025
Sonja R. VERIFIED CUSTOMER
It was a horrible experience
9/15/2025
Marc R. VERIFIED CUSTOMER
????
9/14/2025
Melody B. VERIFIED CUSTOMER
Looking forward to the survey. Thank you
9/14/2025
Antonio G. VERIFIED CUSTOMER
Service to my Genesis VG Thank you
9/14/2025
Stacy Y. VERIFIED CUSTOMER
Thank you
9/14/2025
Albert C. VERIFIED CUSTOMER
Jonathon Hasshaw is very professional, while also being friendly and helpful.
9/14/2025
Gary H. VERIFIED CUSTOMER
Everyone i delt with at Corona Genesis was very nice, I'm not filing a complaint but you asked so this was my experience. Car picked up on Tuesday afternoon, next day I called about 3 something to ask when Car will be returned, said not today and they would call in am. Next day. I called at 1ish and they said they were just going to call me. The car was pretty clean when I dropped it off so I guess that's why it wasn't washed (there were palm prints on the hood). Communication could have been better during this service.Again, I want to state everyone I talked with was very nice. I wasn't expecting you would have my car for 2days
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9/13/2025
Charles R. VERIFIED CUSTOMER
Everyone was courteous and professional
9/13/2025
Bruce H. VERIFIED CUSTOMER
Rachel was absolutely dynamite. We have been very unsatisfied with aspects of the car and she explained things to us and helped out tremendously.
9/13/2025
Jack B. VERIFIED CUSTOMER
Thanks
9/12/2025
Julie K. VERIFIED CUSTOMER
I strived for my appt at 10:27, appt was at 10:30 with Oscar. I walked in and went up to the counter to let them know I had an appt with Oscar for service appt. The CSR asked several times if Oscar was my advisor, I repeated that yes I have the appt with him. He told me to have a seat and wait. I waited in the lobby until 10:50, in which I went back to the counter and Rachel was there and asked if she can help me. I told her I had an appt with Oscar & she told me he wasn’t in today as it’s his day off?! She told me she’d help me after she was finished with another customer. If I hadn’t gone back to the customer service counter, no one would have helped me and I would have sat waiting! The communication and attention to customers were very minimal at most. I received several text messages confirming my appointment with Oscar. Unfortunately, this is the closet genesis dealership that is close to me. Very disappointed with service today.
9/11/2025
Norman G. VERIFIED CUSTOMER
Thank you all at Genesis for an outstanding service experience!
9/11/2025
Albert C. VERIFIED CUSTOMER
Oscar Cardenas was very competent and helped to have my car serviced quickly while I waited.
9/10/2025
Ana S. VERIFIED CUSTOMER
I always get the best service ever and Oscar was nothing less than that.
I always tell my friends about you guys
9/9/2025
Scott R. VERIFIED CUSTOMER
Fast and great service.
9/8/2025
Tyrone H. VERIFIED CUSTOMER
Jonathan showed concern and attention to detail that I've rarely seen when bringing my car to be serviced. I appreciated his extra effort to ensure that me and my family were serin m driving under the safest conditions possible! Although his efforts fell short of the desired results, I appreciate him trying to get my damaged tire on my car, replaced.
9/8/2025
Edward W. VERIFIED CUSTOMER
service waiting area nice, need to get door to area a stopper or have reps who constantly going in and out to hold. snacks and refreshments good. wsit time a little lengthy oscar was professional and courteous