Rachel is very good at communicating & updating us with our vehicle status. She is great to work with & very professional.
Keep up the great work!
Thank you!
E. Galvan
9/6/2025
Clarissa S. VERIFIED CUSTOMER
30 pounds he was awesome, and kept me informed
9/6/2025
Byung P. VERIFIED CUSTOMER
Excellent
9/6/2025
Carey P. VERIFIED CUSTOMER
Great job
9/5/2025
Jack R. VERIFIED CUSTOMER
The customer service provided was exceptional. We really appreciate the time that was taken to explain the progress of work being completed on our vehicle. Great experience!
9/5/2025
Karlee C. VERIFIED CUSTOMER
Oscar checked in with me often to discuss the status of my vehicle and answered my questions
9/5/2025
John S. VERIFIED CUSTOMER
After having a horrid experience at Norm Reeves Genesis, I dreaded the next service interval. I was second guessing purchasing this car. From the start Jon was reassuring and understood my concerns. Now I feel a lot better about my purchase. Thank you!
9/4/2025
Tamara N. VERIFIED CUSTOMER
Oscar is a great representative. Friendly and great with customer services
9/3/2025
Michael R. VERIFIED CUSTOMER
While I greatly appreciated the valet pick-up, my car was returned to me with 30% charge which left me without enough charge to get to my next destination. It would have been easy to charge the car at the dealership as a courtesy so that I got it back with similar charge as I had it.
9/2/2025
Ali Y. VERIFIED CUSTOMER
You guys are great. Thank you. I’ll take care of the survey.
8/31/2025
Theodis R. VERIFIED CUSTOMER
Oscar is truly one of the better parts of Corona genesis. He took the time to listen to my concerns get the best possible understanding and then relay that information to the technician. Came back with comforting answers doing his best to assure me that my vehicle is in proper working order.
8/31/2025
Jason G. VERIFIED CUSTOMER
When the driver returned the car, the car was not charged, their paper identification numbers were left in the car, driver didn’t sign out of guest mode and I thought all the radio and seat settings were erased, and return driver took a toll road and I was charged for it. I requested with the pick up driver they not take a toll. He said they’ll tell the return driver sounds like that didn’t happen.
The service manager Rachel was friendly and helpful though.
8/31/2025
Jeffery T. VERIFIED CUSTOMER
Team is accommodating as always.
8/31/2025
Adjutor Y. VERIFIED CUSTOMER
Great service by Iscar
8/31/2025
Art C. VERIFIED CUSTOMER
Oscar was very professional, curiosity , and took care of all my needs.
8/31/2025
Mary V. VERIFIED CUSTOMER
How are you sending this type of post delivery overall service experience when the car want be done until late next week?
8/31/2025
Maeve K. VERIFIED CUSTOMER
Thank you so much for being thorough and timely with everything !
8/29/2025
Victor W. VERIFIED CUSTOMER
It's the people. Very professional and very polite and respectful. That points to exceptional management and leadership. Glad to recommend you to family, friends and frankly strangers who ask too. Keep it up. Very rare.