Genesis of Corona Auto Repair Service

Always thorough, always offer me Starbucks before coming, always on time. Happy customer.

Great job Oscar

Great, thank you

Thank you so much for being proactive with my car !

JoJonathan was very Caring and helped me ease the stress of my car and delivered great customer service ????

I will never visit your dealership again for service. The manager mayra was unprofessional and rude, and I have never been treated so poorly.

My experiences always good at Genesis of Corona! Nice job

Thank you Oscar for servicing my vehicle, having it washed and back to me in a timely manner! Appreciate it! ~Danny

Jonathan was amazing, I truly appreciate all of his help & kindness! 10/10 service. The other service agents/customer reps need better training on kindness and how to talk to ppl. If I didn’t have a great experience with Jonathan, I probably wouldn’t come here anymore due to past experiences here with rude staff. I’m thankful I got support through Jonathan. So thank you again! Appreciate you Jonathan! :)

Courteous.

Everything was fine. I did send in 2 keys because one needed the battery replaced and it was returned with 1 key. The service team will be mailing me the other key so no biggie. All and all great service. Thank you!

The rep was nice but the manager not lettibg me use my coupon because I forgot to mention at the beginning is not ok. They should have allowed me to use regardless.

Great customer service and immediately answered any questions I asked with confidence and accuracy. Rachel puts the customer first.

Mr. Hasshaw was very responsive and helpful. There were several items that were taken care of while my car was in for servicing. Mr. Hasshaw was very helpful in seeing that every item was addressed. I am very appreciative for the great service I received for my vehicle.

Hoping that I can get AirPlay to work, once I get my new phone. Otherwise I’ll be back.

I got an email today that I missed my service appointment, but I went in last week. Also, after my service, maintenance light was not reset, so we had to go back.

My feedback is about the overall experience and not a reflection specifically around Jonathan’s service. I brought my vehicle in for an AC issue (not blowing cold air) about 2 months prior and was informed that I had no leak but needed freon. Everything seemed fine after that point until recently when I once again had no cold air blowing. I brought the vehicle back and indicated this was a continued issue from the prior service appt. After the vehicle was inspected, I was informed that there must be a leak (since I was low on freon again) but they couldn’t identify it. It was suggested that I could replace the o rings to see if that addressed the issue. I indicated that I didn’t want to proceed with service if it was simply a guess at that point. I was there to fix my vehicle and happy to pay for any service determined to be necessary but had no interest spending money if it were a guessing game at that point. The service team indicated they weren’t going to further investigate the issue and I was asked to bring back my loaner vehicle and pay the $300 fee for the diagnosis. I’ll add that my vehicle was unwashed and dirtier when I picked it up than when I had dropped it off. The vehicle has always been washed during prior service appointments, so I’m unclear on what changed in the process. As a customer who has purchased two vehicles from Genesis, I’m extremely disappointed in this experience. It’s not about the money as $300 isn’t going to make a difference. It’s more about principle. I was told there was no leak two months earlier but a leak was clearly present. My vehicle is 6 years old and I’ll be in the market for another vehicle in the near future. Unfortunately, my feelings towards Genesis have soured during this experience and I’ll be looking elsewhere.

Derrick was very helpful and informative and thorough thru my service e experience

Thank you

Johnathan was great. My complaint would be with the technician that performed my service. I noticed after I got home that my tires weren’t rotated, my driver side rear tire is a different brand, and if it had been rotated it would have been passenger rear now. Given that the rotation wasn’t performed it makes me doubt if the services I payed for were properly performed