He got everything taken care of sooner than expected.
Great service!
10/12/2025
Young K. VERIFIED CUSTOMER
I am not happy with your services at all. When I came to pick up vehicle, it still showed warning lights for my tire. Not sure if their technician is doing their jobs. Really disappointed and not planning to go back.
10/12/2025
Gilbert C. VERIFIED CUSTOMER
Professional and very happy with the way she took care of my needs
10/12/2025
Peter F. VERIFIED CUSTOMER
Oscar was very professional, knowledgeable, and courteous in helping me resolve my issue.
10/11/2025
Jeffrey F. VERIFIED CUSTOMER
Rachel was not available when I arrived for my appointment and no one greeted me at my vehicle once I pulled inside the service department. I had to walk in to the parts department to even get assistance while four other service representatives sat in their seats looking out the windows. This is not the quality of service that I expect from Genesis and it was disappointing to experience. I would have walked out had it not been for Melissa.
I will give Melissa credit and positive feedback for assisting me once she was advised that I required help. She was very professional and proficient..I observed her practically running the area herself while everyone else wondered about the area. Being a service manager myself, I would definitely recommend her for some form of acknowledgment or award.
10/11/2025
Brandee C. VERIFIED CUSTOMER
Valet service, customer service, communication, delivery. All an A+
10/10/2025
Duprice Don. VERIFIED CUSTOMER
I received Excellent service from Derick Simmons.
10/10/2025
Mary V. VERIFIED CUSTOMER
Service experience was excellent!
10/10/2025
Regina F. VERIFIED CUSTOMER
My only complaint would be the lack of communication! It would be nice if someone could call me with updates regarding my vehicle instead of me consistently calling.
Other than that Jonathan was great!
10/10/2025
John R. VERIFIED CUSTOMER
This was a complete nightmare experience
10/10/2025
Ann L. VERIFIED CUSTOMER
Oscar and Lamar were great in solving my problems and questions. My third Genesis, love the car.
10/9/2025
Zach Y. VERIFIED CUSTOMER
Excellent communication and service, thank you!
10/9/2025
Mary N. VERIFIED CUSTOMER
Consider Oscar an outstanding asset to your team. Very knowledgeable, professional and friendly.
10/8/2025
Hyeon W. VERIFIED CUSTOMER
He is so nice.
Thank you!
10/8/2025
Thomas M. VERIFIED CUSTOMER
Great service
10/7/2025
Alycia M. VERIFIED CUSTOMER
I can’t even get a call back from service to see if my car is ready. I’ve called several times and no one answers the phone.
10/6/2025
James S. VERIFIED CUSTOMER
Everyone did exactly what they said they were going to do