Melissa was great! Very communicative, helpful and kind
2/18/2026
Charlene Q. VERIFIED CUSTOMER
Melissa is impressive she keep us updated with our car weekly.
2/18/2026
Angeliki N. VERIFIED CUSTOMER
Jesse and the team at Genesis expedited the service and recall update on my GV80 very quickly and efficiently as I was a walk in last minute request. His professionalism and commitment to Customer Service was exceptional. Thank you for being a very supportive service team.
2/16/2026
Edward Q. VERIFIED CUSTOMER
I showed up 15 minutes early (815am) for an 830am appointment. I excluded all services and only asked for an oil change and oil filter. It took 2.5 hours for this and the service team wasnt even busy.There was only 3 customers in the waiting room and I felt that it was crazy to take 2 and a half hours to simply change the oil and oil filter which takes 40 minutes to do. I would expect to be in and out of the dealer within 60 minutes for simply an oil change.
2/15/2026
Shirley A. VERIFIED CUSTOMER
Extremely efficient and helpful
2/14/2026
Dana Y. VERIFIED CUSTOMER
Great customer service
2/13/2026
Rhonda H. VERIFIED CUSTOMER
Melissa was a pleasure to work with. She was efficient and knowledgeable.
2/13/2026
Mark B. VERIFIED CUSTOMER
Excellent communication.
2/13/2026
Rhonda H. VERIFIED CUSTOMER
Very quick and pleasant experience. Thank you Melissa, Eric, and Salim!
2/8/2026
James A. VERIFIED CUSTOMER
Jesse did a great job helping me with warrantu service on my Genesis GV60. He was very professional, courteous, followed up with quick updates, and kind to my needs and the overall process was fast and smooth. I hope to have him as my Service Rep again.
2/7/2026
Scott J. VERIFIED CUSTOMER
Oscar, keep me informed of all steps and issues during the service call, outstanding service provided by all involved.
2/7/2026
Andrea M. VERIFIED CUSTOMER
Reasonably priced this time around, car looks and drives great, I’m glad I had you guys service it. Thanks!
2/6/2026
Koreen G. VERIFIED CUSTOMER
The wait time was unusually long, the staff seemed extremely overworked and not very good at communicating-
It seemed like a very scattered process.
2/5/2026
Sheryl G. VERIFIED CUSTOMER
Valet driver was on the rude side. He also left my car with 1 mile worth of gas without saying a word to me when he returned it. I understand it’s my responsibility to make sure the car has gas but I didn’t realize it was that low. I recently lost my husband and a heads up would have been nice. Or put $5 in it and I’ll repay you.
2/3/2026
Clarice L. VERIFIED CUSTOMER
Car was returned incomplete!! along with scratches and swirling marks on my panel the rims tarnished they only replaced 2 instead of 4 which was discussed with Jonathan upon his unknown departure from the company. My car also arrived to my job with Mellisa thinking the car was still at dealer poor communication makes me second guess due to the negligence of my vehicle this needs to be addressed! Before matters escalate.
2/1/2026
Syliva O. VERIFIED CUSTOMER
Oscar was s very professional and caring person. He helps me understand what's going on with my car.
2/1/2026
Amerisa O. VERIFIED CUSTOMER
Everyone is super nice
2/1/2026
Diann W. VERIFIED CUSTOMER
Melissa was very helpful
1/31/2026
Matthew B. VERIFIED CUSTOMER
Misinformation.
1/30/2026
Kimberly W. VERIFIED CUSTOMER
Excellent Customer Service! And I also want to thank Oscar and the team at Genesis of Corona. I also want to extend a heartfelt thank you to Oscar because he even ensured the driver that delivered my car to my home had Starbucks coffee! In addition- the Corona team went above and beyond to ensure all my needs were met regarding my GV70. In addition, the loaner company that picks your car up and delivers a loaner were extremely cordial and professional. Thank you!