Bought new tires and car was returned with horribly dirty tires x4. Yhe car was returned to the dealer, my gas was used for the return and i was not reimbursed in any way for the poor service on that day.
Melissa initially gave lower pricing then stated she was in error and had to charge me more. I stated i should have the initial pricing as it was not my fault that she had the wrong pricing.
I’m still waiting to see if there are any toll charges despite my asking to not use the toll. Not Genesis’ best performance!
1/6/2026
Cherrylyn W. VERIFIED CUSTOMER
Thank you for the Vallet n services
1/4/2026
Robert T. VERIFIED CUSTOMER
I was not imformed of a 3% fee using my Credit card. Customers should be notified of these fees prior to services
1/4/2026
Everett M. VERIFIED CUSTOMER
OK
1/1/2026
Julian . VERIFIED CUSTOMER
She shamelessly tried to upsell me at every opportunity, and left me with my car with it full of the plastic protectors on the inside and the touchscreen not available to me until I came back to have her reset it. Also 90 minutes seems like a long time to do an oil change.
JB
12/31/2025
Marie S. VERIFIED CUSTOMER
I had an appointment and I waited over 1 hour to just get checked in.
12/30/2025
Laurie M. VERIFIED CUSTOMER
Melissa did a wonderful job keeping me up to date on my car even during the holidays. Unfortunately one of the main issues I brought the car in for was not fixed, but she scheduled me to come back right away.
12/29/2025
Jose B. VERIFIED CUSTOMER
None
12/29/2025
Randy S. VERIFIED CUSTOMER
A 2 year old car should not be overheating and require a $2000 repair.
Besides this it took over a week to repair with poor follow up.
Anybody who asks what I think of my Genesis will get an earful.
12/27/2025
Tricia H. VERIFIED CUSTOMER
I wasn't unsatisfied with the service I was unsatisfied at how you guys were going to charge me $85/day rental fee. Although everything worked out, you were going to
12/27/2025
Samir E. VERIFIED CUSTOMER
She is very kind and so professional.
I appreciate her for her help.
12/27/2025
Shin L. VERIFIED CUSTOMER
Didn't change engine oil during the service period.
12/26/2025
Mi Ae. VERIFIED CUSTOMER
Very satisfied
12/25/2025
Sakshi S. VERIFIED CUSTOMER
Already spoke with the manager
12/24/2025
Caryn V. VERIFIED CUSTOMER
Please contact me at ****-****-xxxx after 12 pm
Thank you
12/23/2025
Renco Sales,. VERIFIED CUSTOMER
Good communication through the entire service process.
Much improvement over previous service experiences.
Thanks