There an issue with 2016 back vent leaking all over the internet and all Toyota want to do is charge a bunch of money to repair . This is a common problem not just to my truck a lot of 3Generation or having this problems
4/7/2026
Leon L. VERIFIED CUSTOMER
I appreciate that Will was friendly, professional and provided great customer service. He took the time to clearly explain what needed to be done and took the effort to ensure things were resolved properly.
4/7/2026
Jo Ann. VERIFIED CUSTOMER
Excellent service
4/7/2026
Leigh B. VERIFIED CUSTOMER
I love love Tuscaloosa Toyota’s service department! Chuck and Chad always take great care of us with honest, friendly and fast service!
4/7/2026
Wanda W. VERIFIED CUSTOMER
Excellent
4/7/2026
William O. VERIFIED CUSTOMER
Kaleb was a good communicator. He kept me posted on the progress and was both professional and courteous.
4/7/2026
Lori W. VERIFIED CUSTOMER
Chuck has always been good to me. Chuck and David Holiday are my Team. I’ve always been satisfied with my service. Never any problems.
4/7/2026
Jenna H. VERIFIED CUSTOMER
Answered questions all my questions, very helpful/transparent
4/7/2026
Len H. VERIFIED CUSTOMER
Very nice young man. Very helpful thank yall
4/7/2026
Kellie W. VERIFIED CUSTOMER
Will was great!! Yet, when we arrived to pick up car we received very little help in collecting it. We stood waiting to be recognized so we could ask what we were supposed to do. A service writer asked who ours was when told Will.. he said he must be busy and sent us to the cashier . The cashier gave us receipt, called our car number. From there, we had to figure out where to wait and when car was pulled to front no one directed us to it. The car was left running. We stood and waited, and finally got in the car ourselves and drove off. No one even told us thank you much less recapped what was repaired. We do not blame Will at all, he had no clue we were there to get car..even if we weren’t supposed to meet with Will it would have been nice to be told car is ready to go instead of just being left running.
4/7/2026
Daniel M. VERIFIED CUSTOMER
I trust Chuck to take care of me.
4/5/2026
Beverly W. VERIFIED CUSTOMER
Great experience with Mr. Woods.
4/5/2026
Kendalyn B. VERIFIED CUSTOMER
Great!
4/5/2026
Karen L. VERIFIED CUSTOMER
Keep up the good service ????
4/5/2026
Darren S. VERIFIED CUSTOMER
I waited 7 to 10 minutes before anyone asked did I need any help
4/5/2026
Joe E. VERIFIED CUSTOMER
Chuck was great as always. However; when I got home I noticed that I was charged $6.50 for topping off the washer fluid. I know they did not do that because I had filled it up before I left my house to bring the vehicle in for service this morning. Everything else was great but this disappointed me.