We had an excellent experience with Service Advisor Steve Woods, as usual. Everything went smoothly, and on time.
6/3/2026
Frank M. VERIFIED CUSTOMER
Excellent service and communication. Please promotion Ryan, he is the example for the service dept
6/3/2026
Abdo A. VERIFIED CUSTOMER
Guys minivan 2023 want me to buy it after three months the air condition they stopped in Oka working every two week three week I see stop last week. I going to Birmingham it was hot day I’m driving in the highway. Air condition is not working. I open the windows that’s **** up. You’ll have to help me with the air condition if they’re not change my minivan or help me please
6/3/2026
Sharon S. VERIFIED CUSTOMER
As always, super friendly and fast service.
6/3/2026
William C. VERIFIED CUSTOMER
Thanks for the service it was outstanding
6/3/2026
Belinda S. VERIFIED CUSTOMER
Steve is very professional with a wonderful attitude!!!
6/3/2026
Karen S. VERIFIED CUSTOMER
The technician left me with trying to figure out how to set my dashboard back to the same way I turned it on. This is not easy as the salesperson never explained it either
6/3/2026
Legend B. VERIFIED CUSTOMER
Appt was at 10 and didn't leave until 130 service took very long !!!!
6/2/2026
Mary Y. VERIFIED CUSTOMER
Chuck always does a great job helping me take care of our Highlander. I know I can always count on his advice.
6/2/2026
Michael H. VERIFIED CUSTOMER
It took way too long for a simple run of the mill complementary service. I waited 2 and a half hours
6/2/2026
Robert K. VERIFIED CUSTOMER
Chuck and crew did a wonderful job taking care of the maintenance required on my 2024 Tacoma. He is very professional and meticulous in taking care of all of his customers auto needs. I recommend Tuscaloosa Toyota Service often to others.
6/2/2026
Joel M. VERIFIED CUSTOMER
Satisfied
5/31/2026
Gerry C. VERIFIED CUSTOMER
None
5/31/2026
Tara F. VERIFIED CUSTOMER
Great service team
5/31/2026
Melinda H. VERIFIED CUSTOMER
Tj was very helpful, friendly and courteous. Did a wonderful job.
5/31/2026
Patricia M. VERIFIED CUSTOMER
Every person I directly encountered was nice. My complaint is having to wait 2hr and 15min FOR A TIRE ROTATION ONLY just to keep my warranty up to date! What was the point of making an 11am appointment? We have traded with Tuscaloosa Toyota since 2021. The service department hasn’t been great since the beginning. This is definitely not my first bad experience either. I felt my wife has been tried to upcharge before she is female. When I called service manager, he told me to come next time and see his multi-million,state of art drive thru diagnostics machine. How ironic that is was down next time we went in. I’m not mad, but I do hope this “comment” actually helps the service at Tuscaloosa Toyota.
5/31/2026
Charles S. VERIFIED CUSTOMER
Bad social skills (not greeting you, continued typing on the computer instead of listening and making eye contact). Didn’t listen to what I asked for resulting in a 2 services not being done that i wanted done). I’d like to use someone else next time. If Steve Woods or Chuck is an option that’d be great, but they may have moved up the chain of command by now.
5/31/2026
Keith S. VERIFIED CUSTOMER
1 hour and 50 minutes for a oil change with an appointment
5/30/2026
Michelle S. VERIFIED CUSTOMER
Great customer service!
5/30/2026
Melissa B. VERIFIED CUSTOMER
Chuck was awesome!!!! Quick, professional and knowledgeable