Tuscaloosa Toyota Auto Repair Service

Very satisfied by all the service that was done. Received so very well and comfortable wait time, reports and updates. Thank you so much to Chuck , the mechanics, the staff in the waiting area, thank you Tuscaloosa Toyota. Much appreciated . Paul B

Ryan was amazingly knowledgeable! Hang on to

You got it.

Professional as always. Let me know up front what… was being done and the time it would take. Prompt and courteous

I went to have my tires rotated Saturday and am almost certain they were not. Came back today again with an appointment and had to wait just for them to say the tires were fine. I insisted we still rotate them because the front tires were significantly more worn than the rears and I want them to wear evenly. I wouldn’t be so upset if this was the first time but we had to replace the last set of tires far before the rated miles because the front were significantly worn to the point that it was obvious they were not rotated even thought I came to the dealership every 5000 miles for service. We have been loyal to you guys and would hate to see you stop having the excellent service you used to have. If there is any more details you would like or questions we’d be happy to cooperate!

No problems or issues

Service advisor was great. My problem was after the car was ready, seat, steering wheel and mirrors were all reset. I see no need to change my seats for the few feet it was driven.

Very pleased. Thanks!

Chuck did an awesome job as well as everyone that serviced my vehicle...

Jeremy continues to be helpful and supportive. When I have had a problem in the past, my old car, your team found the problem, an unusual one. I can trust that he will do the same if I have a problem again. He is a fine representative for your company. V w

He was so helpful and friendly. He help me schedule another appointment on Thursday. The service was excellent as usual.

He was on point. Very kind and professional.

Appreciate Jermey always for getting me taken care of!

Matt is very thorough and everything was great

This is my first car I’ve ever had in my name.Jeremy makes it so much better for me to be able to take care of my car essentials and needs not to mention the techs at this dealership are amazing 10/10 work. As long as I reside in Tuscaloosa they will be seeing me. Thank you guys!

Hŕ was very efficient with with his services with my car. I apreacehate his service.

I didn’t feel safe after just leaving from paying 145 for an oil change and a tire rotation just to have my car go wild with all flashing alarms going off and my check engine going off and brake controls plus having my car inform me that it was about to shut down on me and I was on a busy traffic road and almost had an accident trying to get over to a safe spot in side of the road to only have my car shut down on me in 97 degrees and wait for someone to come and get me . Then as my husband is looking as the man is checking my car , he notices something was broken from my air filter area and the man tells us oh yeah it broke and I may have to order the part so please come back to the shop after I had already been there since 10 am and it was now noon. Then once we got back to the dealer , no one told us what was wrong with my car but only that I would be taken care of until I asked to speak with the manager for him to tell me , that yes I’ve seen this before and everything will be ok and it happens but not often but I wouldn’t have any problems in the future. No one asked if I was ok or if they could or would take something off of my payment or give me anything to accommodate my stress or time and the fact that they didn’t even type it up in the files until I asked about it and to please give me a copy of it just in case I have an issue in the near future. I was very unsatisfied with my services today and I wasn’t pleased at all . The young men in the front and the man who came to help me out were awesome and I do appreciate them bc my service guy wasn’t helpful and had an ugly attitude . He just said I’m sorry and we will fix it for free, like you all were doing me a favor and as if it was my fault that I had to bring my car back !! I was very upset with my services today and I still feel like you all should have accommodated me for my time, stress and for the attitude that was given while I waited to get my car back .

I trust Chuck. Trust is a valuable and rare commodity. I do believe the prices for maintenance and repair have gone up far too much. That said, I don’t really trust the care of my Land Cruiser to anyone else.

Chuck made sure that everything was done correctly and took great care of me and my vehicle!

Good job by Mr.Beck very professional