Jeremy was very friendly and helpful. Good service experience.
5/12/2026
Geraldine B. VERIFIED CUSTOMER
Ok,for now, trying to give service 5 days.
5/11/2026
Michael S. VERIFIED CUSTOMER
I paid for factory extended warranty but service department wanted me to pay 1000 dollars to change brake fluid change plugs and clean air intake thought warranty would pay for this
5/11/2026
Donald C. VERIFIED CUSTOMER
All the manager did was to diagnose my cars issues told me he did not parts to fix the problems, charged me over $150 and sent me back home. My vehicle was not cured of any problems my vehicles brought. The manager promised to call me back as soon as yesterday after finding parts to fix vehicle's problems, I left Toyota rabidly prejudiced by the manager who attended to me! Even my family wept when I got home with nothing cured for the $150 Toyota demanded from me! I bought my car from there and serviced there!
5/10/2026
Johnny F. VERIFIED CUSTOMER
Very satisfied, as always professional & nice staff’
5/10/2026
Vandon R. VERIFIED CUSTOMER
Explained everything with good details
5/10/2026
Tonya B. VERIFIED CUSTOMER
My service writer is great , always helpful and knowledgeable of my vehicle
Thanks chad
5/10/2026
Darryl J. VERIFIED CUSTOMER
I bought my for service I left and my truck has knocking to it and a bump when I hit breaks and that wasn't going on beforei came i will bring it back Monday so yall can see what's going with it Thanks
5/10/2026
Annelle R. VERIFIED CUSTOMER
Took a long time to get checked in, about 20 minutes. Waited a out 11/2 hours for completion of 25000 mile maintenance, seems a lot lo fer than usual. I realize there is half staff on Saturdays, but seemed a slow start.
Satisfied with the helpful greeter who tried to get things moving and Steve
5/10/2026
Erik S. VERIFIED CUSTOMER
Professional, thorough, detailed, intuitive, and kind. I enjoyed working with Jeremy to get all of the service needs met on my '23 4Runner TRD Pro. I had an excellent experience, and I am grateful that Tuscaloosa Toyota has service reps like Mr.Beck. Kind regards,-Erik V. Schmidt
5/10/2026
Patricia P. VERIFIED CUSTOMER
Excellent
5/9/2026
Jimmy P. VERIFIED CUSTOMER
I was told what the cleaner would cost to clean carbon deposits but wasn’t expecting the $102.00 dollars labor,the customer should be told up front what the total cost would be
5/9/2026
Barry F. VERIFIED CUSTOMER
Chad Watson always takes good care of his customers and their vehicles.
5/9/2026
John W. VERIFIED CUSTOMER
I was especially impressed with Caleb. I'm going to request him every time I go back for service. He is the icing in a very efficient cake that is the excellent service of Tuscaloosa Toyota.
5/9/2026
Brenda S. VERIFIED CUSTOMER
Ryan is so helpful and very polite
I recommend him highly
5/9/2026
Rebecca C. VERIFIED CUSTOMER
No problems
5/9/2026
Allen H. VERIFIED CUSTOMER
Kaleb was very professional and apologetic even though Toyota Manufacturers were not. No reflection on your local dealership. You guys are great! Very dissatisfied with Toyota Corporation.
5/9/2026
Sandra O. VERIFIED CUSTOMER
Always pleased with my service. Always trust Steve to provide good honest service.
5/9/2026
Pamela M. VERIFIED CUSTOMER
I had an appointment at 11 o’clock and was there until 130. No one checked in on me to let me know that it would be taking a while. Under no circumstance expected to be there for 2 1/2 hours!
5/9/2026
David M. VERIFIED CUSTOMER
Steve was once again extremely helpful in making sure the problem with my truck was correctly identified and repaired. I continue to recommend him to my friends as the GO TO sevice adviser at Tuscaloosa Toyota.