I spent over 2 hours waiting on an oil change with tire rotation. I left and noticed a big vibration on the interstate so turned around and took it back. Was told it’s common to have that problem with tire rotation if all 4 tires are not in balance. They offered to put the tires back where they were or balance the 2 problem tires for $45. Total time for my service appointment was 4 hours. This is not what I expected.
5/5/2026
Barbara G. VERIFIED CUSTOMER
As long as I have used this dealership, I think Jeremy was the best service advisor I have encountered. I appreciate his help with service decisions today.
5/5/2026
Jimmy P. VERIFIED CUSTOMER
Completely satisfied as always ????
5/5/2026
Joseph H. VERIFIED CUSTOMER
Will does a great job as my service provider
5/5/2026
Cynthia C. VERIFIED CUSTOMER
Kaleb is always been a pleasure to work with. Always friendly and knowledgeable.
5/5/2026
Albert L. VERIFIED CUSTOMER
Good job thanks.
5/5/2026
Kenneth F. VERIFIED CUSTOMER
Roll Tide!
5/4/2026
Kristi H. VERIFIED CUSTOMER
Everything went well. I appreciated getting the car back sooner than expected.
5/3/2026
Torey S. VERIFIED CUSTOMER
Ryan is very knowledgeable, courteous and professional. Will work with him going forward. Thank you
5/3/2026
Linda S. VERIFIED CUSTOMER
Chuck was nice, very professional. He kept me well informed on everything.
5/3/2026
Marty M. VERIFIED CUSTOMER
Chuck was helpful and Matthew did a great job diagnosing and repairing my truck. Thanks for the help!
5/3/2026
Aaron E. VERIFIED CUSTOMER
More coupons needed on website
5/3/2026
Stephen J. VERIFIED CUSTOMER
Ryan is top notch, I always trust him to handle my service.
5/3/2026
Marion E. VERIFIED CUSTOMER
Rude, rude, rude. 2 hour wait, just shoved papers in my face, no explanation what was done to my car.
5/2/2026
Reagan F. VERIFIED CUSTOMER
the service was quick and good quality. Chuck Sansig was useful and respectful
5/2/2026
Latiffany R. VERIFIED CUSTOMER
Chad is always does a great job! He is very thorough job explaining what work is recommended for my vehicle and I always leave feeling like my vehicle is in great shape!
5/2/2026
Shleibra B. VERIFIED CUSTOMER
First of all TJCole did explain the recommended repairs although a report was sent to me through text message my car was brought back to the pick up location and after noticing my car had been there for a lengthy time I decided to ask was it ready because I had brought in for a tire rotation and TJ Cole informed me that he had gotten distracted because he had to take a tire from one location to another which had nothing to do with my vehicle and he finally brought the paperwork to the cashier with a 34.95 charge and I asked what was that for and he smartly said we'll you widget your tires rotated and I smartly said that I did get the tires from Tuscaloosa Toyota so there should be no charge Bad experience for me today at Tuscaloosa Toyota
5/2/2026
Hylan S. VERIFIED CUSTOMER
Everyone that I spoke with at Tuscaloosa Toyota was polite and professional. People remember that when they go car shopping. Thank you.
5/2/2026
Shecarie W. VERIFIED CUSTOMER
Jeremy Beck was courteous and patient. He provided excellent customer service and my overall experience during my time at Tuscaloosa Toyota was great.