Tuscaloosa Toyota Auto Repair Service

Always in great hands with Jeremy Beck.

I've always had a positive experience working with Chad. I guess he wasn't there last Friday so I was working with TJ. TJ seemed like he was intentionally trying to make things difficult. I was there for routine service, a recall, and to address a throttle lag issue that Toyota recently published a TSB for. TJ said I would have pay $189 to diagnose the throttle lag issue. I informed him of my 5/125,000 Toyota Platinum Zero Deductible warranty and he just shrugged. The technician confirmed the throttle lag issue and TJ argued with me that my 5/125,000 Toyota Platinum Zero Deductible warranty would not cover the TSB repair. He seemed very confused about my warranty like it was the first time he had encountered such a thing. After some back and forth and having to argue with him he contacted someone who told him it was covered. I bought the warranty specifically for things like this. If I get this type of pushback for a small issue I can only imagine the battle I would be in for if I had a major issue. When paying my bill he said he had to take my credit card "upstairs" with no explanation. Communication was awful. If I have to work with TJ again I will find another dealer. I have been coming there because I bought my truck there but I have a few much closer to me than Tuscaloosa.

Keep the Tacoma a six cylinder.

On the way home had to use my horn and it did not work. Not sure if it related to the recall work. But horn is next to where work was done. Will call you tomorrow and set up return visit. This would be on tech who did the work not Cullen. Horn worked last week.

I’m always very pleased with the service I get. I fully trust Chad with all my automotive needs . He is also ice and professional.

David was excellent from start to finish. What a joy to work with this young man!

The service took about 2 1/2 hours to do a 75000 mile checkup and oil and filter change. I would have thought with an appt toxtake at most about 1 hour less. Other than that I am satisfied.

Steve, always answers any questions or concerns I have. He does a great job.

I had a ten o’clock appointment and had to wait more than 2 1/2 hours to get my car back. It was just a tire rotation. However, because I had to wait so long, I jokingly said “oh so this is free then” and I ended up not being charged. That made it a little better but I was late to another appointment

I’m always satisfied with my service. Steve is the best!!

Steve Woods and the entire service staff continue to be polite, professional and are happy to answer any questions that I have about needed services. I’ve been a client of Tuscaloosa Toyota for around 20 years with no complaints so far.

Wait time,way to long,way past estimate Worse than doctors office

Very good experience. Will always request Jeremy Beck. Jeremy is very polite, professional, and provided detailed info regarding necessary maintenance.

Jeremy is very informative, professional and courteous.

Thanks tj your the best ????

Chuck is my go to - my trusted advisor. That said, I trust the entire staff. I just have a solid relationship with Chuck that is based on complete trust.

TJ is the best

Great job as usual Ryan

David was great and I was out the door quickly

He let you know what going at all times about your vehicle and also show you what he's talking about he you feel like he wants to help you