Will did a great job taking care of me and getting the repairs done in a timely manner. Very good service advisor.
2/11/2026
Christopher D. VERIFIED CUSTOMER
Great Job. Great service
2/11/2026
George P. VERIFIED CUSTOMER
Steve Woods is and has always been outstanding as our service advisor!
2/11/2026
Donald S. VERIFIED CUSTOMER
Mr Cole never updated me. After 2 1/2 hours he should have let me know if they were checking my car out or was there a delay. Mr Cole has a communication problem. I prefer a tech coming and telling me the problem not sending me a text to figure out myself. Im old school, I had to contact him myself and he never gave me his phone number. I had to call and ask who was my tech. I want use Mr Cole again. I knew it was going to take awhile for the mechanic to check out my car but any update would have helped.
2/11/2026
Melissa L. VERIFIED CUSTOMER
David took care of everything answered all my questions and went above my expectations and I didn’t have to wait long thanks
2/11/2026
James A. VERIFIED CUSTOMER
Satisfied
2/11/2026
Herschel H. VERIFIED CUSTOMER
Superior service!
2/10/2026
Diana B. VERIFIED CUSTOMER
Kaleb was very helpful—explained things well. Very courteous!
2/10/2026
John B. VERIFIED CUSTOMER
very guick turn around and all people I delt with were nice and helpful.
2/10/2026
Brenda M. VERIFIED CUSTOMER
Ryan was excellent!
2/10/2026
Barbara B. VERIFIED CUSTOMER
I am very happy with Garrett Colburn & his professionalism.
Everyone I met was very pleasant & helpful.
I am happy with my Corolla Cross!
2/10/2026
Ed L. VERIFIED CUSTOMER
He was very professional and very polite. He even opened the car door for my wife. He also went over the multipoint inspection item by item which I appreciated very much.
2/10/2026
Ahmad I. VERIFIED CUSTOMER
Steve always provides excellent service
2/9/2026
Toni N. VERIFIED CUSTOMER
Will was very professional with his assessment of the job. He. kept me apprised of what was going on with my vehicle. And the job was completed in an hour instead of the 2-3 hours that I was told when scheduling the recall.
2/8/2026
Andrew B. VERIFIED CUSTOMER
I was convinced to add additional service (e.g. 4 new tires and balancing) to my 2025 Rav4 upon coming in for my standard 20,000 mile service. I was not told how long this would take, as I only had one hour on my lunch break. After waiting for 90 minutes, I asked a Tuscaloosa Toyota employee to check on the status. I was then told the service hadn’t even started and it would be 2 more hours. This is completely unacceptable, as it ruined my work for the entire afternoon.
I will never bring my vehicle into Tuscaloosa Toyota again. The communication is horrible and the service is not exceptional.
Regards,
Andrew B
2/8/2026
Joseph P. VERIFIED CUSTOMER
Ryan was Fantastic. Very informative. Kept me in loop. Highly reccomend
2/8/2026
Debbie L. VERIFIED CUSTOMER
I feel that TJ did a great job communicating with me concerning car issues, calling me several times with questions. He was not good with natural communication. I had to ask if I should follow him and what the protocol was when I dropped the car. When I picked up and paid at check out, the girls never said hello or thank you. It seemed that everyone was tense, tired and stressed. It was an awkward visit. Not sure what was going on. Sure it is not my business but,I can have my oil changed closer to home without feeling uncomfortable. I had a great experience when I purchased my car. Have told many friends how wonderful the folks a Tuscaloosa Toyota are. I truly appreciate that!!
2/8/2026
Chadwick S. VERIFIED CUSTOMER
When I ask for no washer fluid don't charge 6.50 for it when I didn't get it.
2/8/2026
Beth P. VERIFIED CUSTOMER
Overall great experience but they rotated the tires and now making a very loud roaring sound. Like an old 4wheel drive truck
2/8/2026
Larry S. VERIFIED CUSTOMER
During the inspection of my cabin filter my seat had gotten dirty.I didn't notice at first and returned to the dealership. David personally cleaned that up for me himself. When you have an employee wo goes above and beyond they should be recognized. Very pleased with your services.