Jeremy is awesome! He always takes good care of me and takes time to talk with me.
4/14/2026
William D. VERIFIED CUSTOMER
Service was good all questions asked were answered.Texted when was service was complete
4/14/2026
Alicia C. VERIFIED CUSTOMER
Job well done
4/14/2026
Lauren H. VERIFIED CUSTOMER
Super nice service technician. They got me in and out quickly. Everyone’s always friendly and it’s a comfortable place to wait. Can’t ask for more than that.
4/14/2026
Gary S. VERIFIED CUSTOMER
One rep informed me that I didn't need an oil change at 5k miles and that it can last for 10k miles now I'm thinking is that's a mistake on my part because I did give him the ok but I will check what the manual has to say on that issue other than that it was a great experience
4/11/2026
Angelia N. VERIFIED CUSTOMER
HONEST,Professional fast service!
4/11/2026
Susan T. VERIFIED CUSTOMER
I always make sure to request Chuck Sansing as my Service Technician whenever I travel to Tuscaloosa Toyota for vehicle service. While I live in Hoover, AL just down the road from Hoover Toyota, I would never bring my car to any place but Tuscaloosa Toyota.
Chuck always greets me as a friend and appreciated customer. His recommendations are always sensible. I know I can trust him to recognize what should be done. His patience in explaining what is needed is appreciated by this female driver. Chuck is professional, calm and kind. When he sends me on my way, it is done with a smile and a message if “take care.”
I am blessed to have purchased my vehicle from TT but most importantly, I am grateful to be under Chuck’s care. Believe me when I say Chuck is the best representative of TT’s call to impeccable customer service.
4/11/2026
Donna D. VERIFIED CUSTOMER
It did take too long!
4/11/2026
Donny D. VERIFIED CUSTOMER
Chuck has been my service advisor numerous of time throughout my many years of Toyota ownership (2007.2010.2011 Tundra). He goes above and beyond for customer experience. Thank You Chuck!
4/11/2026
Kathy M. VERIFIED CUSTOMER
Steve Woods is the BEST!
4/11/2026
Stephen R. VERIFIED CUSTOMER
Great team. Jeremy Beck was outstanding. Give that man a raise.
4/11/2026
Ronnie A. VERIFIED CUSTOMER
Chuck is always easy to work with and answers all my questions.
4/11/2026
Todd B. VERIFIED CUSTOMER
Ryan is very good at his job. He is always kind and helpful.
4/11/2026
Frances S. VERIFIED CUSTOMER
Great Job!!!
4/11/2026
Judith H. VERIFIED CUSTOMER
I wanted to get my car washed & vacuumed out
That was Not available while getting my 2025 Toyota Carola Cross serviced.
Even for a small fee & that should be offered.
Free car wash should be included for new cars during the first year or 2 after sale of New 2025 Toyota
Thank you
4/10/2026
Snezhana C. VERIFIED CUSTOMER
I am completely satisfied with my service: Chad always makes it so easy to set up and appointment, address any questions or concerns, keeps me updated while I wait for my car to be serviced. It is always a pleasure working with him! Thank you.
4/10/2026
Conswella S. VERIFIED CUSTOMER
I was satisfied overall. I really want to give extra thanks To Will he is always so friendly and makes sure I have all my car needs.
4/10/2026
Joyce S. VERIFIED CUSTOMER
He did a great job but I think he missed a 15% coupon I had . I told him about but unless I missed something I don’t think it was used. No worries.
4/10/2026
Brenda M. VERIFIED CUSTOMER
Chad kept me abreast of my services today and made recommendations for needed services.