Jeremy is just the best representative Tuscaloosa Toyota could have. He is on top of his customers, the vehicle progress and customer well being. I watched a rather large guy who brought his car into the service after I did. The man sat in one of the "comfy" chairs but apparently he was having problems because of his size and physical problems. Jeremy went and got him.a standard chair for him to use. I could tell when he sat down he was extremely grateful. I trust Jeremy with all my service needs because he cares about his customers and it shows every time I come in for service. -Randal
4/10/2026
Janet M. VERIFIED CUSTOMER
Jeremy is friendly and informed me of all services to be done to my vehicle
4/10/2026
Kimberlye R. VERIFIED CUSTOMER
I appreciated the explanation of what my car needed and the politeness of TJ.
4/10/2026
Mark W. VERIFIED CUSTOMER
My scheduled appointment for oil change and tire rotation took 2 1/2 hours. Even with that I was informed that the mechanic did Janice did not follow recommendations of using a new oil pan plug because it did not come. The first oil filter was the wrong one. The only positive was the service desk employee was honest, professional and courteous.
4/10/2026
Nancy S. VERIFIED CUSTOMER
Always helpful, and make things go smoothly
4/10/2026
Margaretta H. VERIFIED CUSTOMER
My old tires were thrown in the back of my car without consideration of my upholstery????
4/9/2026
Edith C. VERIFIED CUSTOMER
Okay
4/9/2026
Jonathan H. VERIFIED CUSTOMER
Job was done in 35 minutes by friendly service folks. Very satisfied!
4/9/2026
Howard S. VERIFIED CUSTOMER
David was very professional and not pushy.
4/9/2026
Not-Provided F. VERIFIED CUSTOMER
Chuck Sansing is the best!! Will do.
4/9/2026
Meagan B. VERIFIED CUSTOMER
Kaleb was very easy to work with. He was very concise and upfront with the whole process. We will be returning for additional service in the future .
4/9/2026
Cindy M. VERIFIED CUSTOMER
Chad is easy to work with and very professional.
4/9/2026
Emily M. VERIFIED CUSTOMER
Chad is the best! Wonderful customer service and makes the whole experience pleasant!
4/9/2026
Bob G. VERIFIED CUSTOMER
I have been driving Toyotas and using Tuscaloosa Toyota for 30 years now and Steve Woods has always given exceptionally excellent service.
4/9/2026
David K. VERIFIED CUSTOMER
A bug thank you to David and the team there.
4/8/2026
Sydnee S. VERIFIED CUSTOMER
Very smooth process. I felt very taken care of!
4/8/2026
Karlo Y. VERIFIED CUSTOMER
Very professional guy. Talk very clearly about the maintenance. And I appreciate the honesty. Godbless Ryan Engleman
4/8/2026
Annabel G. VERIFIED CUSTOMER
T J is very efficient! He explains what services I need with my car . He is very thorough. He is very pleasant. My entire service was very pleasant. No stress at all . Everyone I interacted with were very friendly ! Nice environment also !!