Quick service and Ryan explained everything very professionally. I have had many Toyotas and I bought this one based on previous experiences. Thank you!
4/23/2026
Randy J. VERIFIED CUSTOMER
Jeremy was great as usual. Everyone there is always so nice and that’s why keep coming back to have my car serviced.
4/23/2026
Marilyn L. VERIFIED CUSTOMER
TJ customer interaction is wonderful everytime I come for service.
4/22/2026
Jane B. VERIFIED CUSTOMER
Over two hours for a 10,000 mile checkup is too long. If you need to hire more technicians hire them. Steve Woods did a great job.
4/22/2026
Lisa P. VERIFIED CUSTOMER
Steve Woods always does a great job when I service my vehicle.
4/22/2026
Kenneth E. VERIFIED CUSTOMER
Initially it was just average. The opened my door. Didn't say anything, not excuse me or I'm about to get some numbers from my vehicle. When purchasing my truck back in October, Alan assured me that the service department had changed. The verdict is still out. I in the recent past had decided that Serra would perform my service.
4/22/2026
Kenney D. VERIFIED CUSTOMER
Chad , as always, met me at my vehicle, let me know what services were to be performed and a timeline. He kept me posted during my wait, explained in detail what was done and escorted me to my vehicle.
Professionally, courteous and respectful.
I appreciate him taking care of my vehicle needs.
4/22/2026
James S. VERIFIED CUSTOMER
Mr. Ryan was very professional with the service provided today. He called me occasionally and kept me informed with the repair on my truck. I was very impressed and pleased with him today.
4/22/2026
Donald S. VERIFIED CUSTOMER
N/A
4/22/2026
Michele B. VERIFIED CUSTOMER
He was very friendly
4/22/2026
Erica M. VERIFIED CUSTOMER
Hello,
I’m a frequent customer of Tuscaloosa Toyota and this visit was the worst. I don’t know who to say that had my appointment mixed up. But before I arrived I already had an appointment but I was not connected to my Servicemen, Chuck. I saw about three servicemen total before seeing Chuck. I would say that T.J. made sure that my car was taken care of. So hopefully on my next visit I will be able to talk to one person.
Erica M
4/21/2026
Louise G. VERIFIED CUSTOMER
Jeremy evaluated our vehicle’s needs and communicated the necessary repairs and service in a pleasant and knowledgeable manner.
4/21/2026
Hellen M. VERIFIED CUSTOMER
I do not wish to have texts sent to me about a service and when I ok it my service personnel say it didn't come through. I just think it works so much better when they come and personally go over the multi point inspection that way if there is something that needs to be addressed then I can give my approval or not. This is the first time I need something on the multi point inspection that I didn't get done.
4/21/2026
Melanie J. VERIFIED CUSTOMER
Will and David are always the best
4/21/2026
Robert I. VERIFIED CUSTOMER
Chuck did a great job!
4/21/2026
Dane C. VERIFIED CUSTOMER
Quick service. Friendly
4/21/2026
Alice G. VERIFIED CUSTOMER
Absolutely satisfied. Answered my questions in a professional manner.
4/21/2026
Alauna-Marie S. VERIFIED CUSTOMER
Mr. Harrison and his crew was very amazing. The service was wonderful. Mr. Harrison answered all of my questions without hesitation. Looking forward to booking my next schedule service with him and his crew. Thank you so much Toyota for taking care of my car.
4/21/2026
Loreetta B. VERIFIED CUSTOMER
Very efficient!!!
Will is great!
4/21/2026
Vicki A. VERIFIED CUSTOMER
TJ was new to me as my service advisor. I thought he did a great job going over everything with me and was able to take care of my needs for my car. He was very knowledgeable and helpful. Great job TJ Cole